Job Description

About CILT (UK)

The Chartered Institute of Logistics and Transport in the UK (CILT UK) is the chartered body for professionals involved in the movement of goods and people and their associated supply chains.

First established in 1919, CILT(UK) is a registered charity and part of the CILT International family with over 30,000 members in countries across the world. We hold a Royal Charter and have registered charity status.

Our mission is to promote logistics, transport, and their associated supply chain operations to society as a whole and to ensure our members are equipped with the knowledge, networks, and know-how to succeed in a fast-paced and changing world.

Overview

The co-ordination, administration and customer service point of contact for operational aspects of the Awarding Organisations (AO) qualifications and assessments.

Key Duties and Responsibilities:

Act as the point of contact for inquiries on all enrolments and assessment for Learning Partners, Learners, and other stakeholders. Coordination of Registration processes using the Awarding Centre Management systems across all qualifications and programmes offered by the Awarding Organisation. Deliver services in line with Assessment Series Timetables. Commission and liaise with external assessors, examiners, verifiers and moderators to ensure consistency, rigor, integrity and quality of assessment. Distribution of examination reports to support learning partners and learners. Coordinating the production and despatch of examination paperwork. Coordinating the production and despatch of certificates. Coordination and administration of the Learner Enquiry about Results Process, Assessment Reports and Assessment Appeals. Develop and maintain Standing Operation Procedures for areas of responsibility. Support all colleagues within the Awarding Organisation department as and when necessary.

Personal Attributes, Knowledge and Skills

Excellent customer care skills with experience in working in an learning environment and a customer service ethos (Essential). Comfortable communicating at all levels with a broad range of stakeholders both verbally and in written communication (Essential). Ability to work to strict deadlines with a disciplined and organised approach to prioritising tasks with minimum guidance (Essential). Competent user of Microsoft Office and all associated applications with experience of working with bespoke systems for customer database. management (Essential). Proven success in working in a fast paced team to achieve high standards with a continual improvement ethos (Essential).
Job Types: Full-time, Permanent

Benefits:

Bereavement leave Company pension Employee discount Free parking Health & wellbeing programme Life insurance On-site parking Referral programme Sick pay Work from home
Work Location: In person