Job Description

SalaryLocation

The Vacancy

Title:

Asset Recovery Agent

Contract Type:

Permanent

Location:

Petersfield

Working Pattern:

Hybrid--typically a couple of days a week in the office. Part-time or flexible arrangements are considered to support work-life balance. A fear of losing your current working flexibility shouldn't hinder you from applying for new opportunities, which is why we aim to match your existing flexible working arrangements where possible.

What We Offer

We don't just care about your work, we care about your health, wellbeing and life outside your working hours. That's why we offer we offer flexibility, empathy, and a wide range of resources to help you navigate life's ups and downs and feel your best. We encourage you to take ownership of your work-life blend, support others and make time to prioritise your wellbeing, our benefits include:

Holidays:

25 days of annual leave (rising to 30 with service), and tailor your time off by buying or selling up to 5 extra days. Plus, with our flexible bank holiday policy, you can swap up to 4 days to celebrate what matters most to you--whether that's skipping Easter or switching up your Christmas plans.

Pension:

We'll boost your future with up to 10% employer contributions--because your tomorrow matters

Enhanced Leave:

Enhanced maternity (post-probation) and 4 weeks paternity leave to paid neonatal and carers leave - we've got your back when it matters most.

Workations:

Why not take your laptop somewhere sunny? Work abroad for up to 20 days a year in approved countries. Yes, really.

Paid Birthday Leave:

Your birthday, your rules--take the day off and celebrate in style!

Volunteering:

2 paid days a year to volunteer for a cause close to your heart.

Learning & Development:

Access to LinkedIn Learning for all colleagues - because your growth matters.

Financial Wellbeing:

Stay on top of your finances with a free Snoop Premium subscription.

Healthcare:

Take care of your wellbeing with our easy self-pay Denplan scheme for dental care and feel confident knowing you can also choose Private Medical Insurance for extra reassurance when it matters most.

You and Your Team:

We've got a great opportunity within our COO function for someone looking to build their skills and experience within Asset Administration.


As an Asset Agent, you'll play a key role in the recovery, disposal, and administration of vehicles, supporting the wider Specialist Recoveries Centre of Excellence (COE) Operations function. You'll be responsible for managing third-party recovery agents, ensuring compliance with strict SLAs, and keeping customers fully informed throughout the process.


This is a varied role, giving you exposure to supplier management, regulated processes, customer contact, and the administration of assets from termination through to final billing.

In your day-to-day role, as an Asset Agent you will:

Recovery Agent Management:

Assign and manage Recovery Agents based on geography and case requirements. Monitor performance against SLAs, challenging where standards aren't met. Complete account reviews, follow up on VCRs, Closing Reports, and invoices. Approve additional fees where justified. Arrange vehicle terminations via BCA or Recovery Agent panel.

Customer & Asset Management:

Manage correspondence relating to recovery, sale, and final billing. Respond to customer queries and escalate complaints when required. Administer accounts from termination to Recovery Agent appointment or legal referral. Own HPI dashboard and cherished plate processes. Handle administrative duties including DVLA/manufacturer communications, V5s, MOTs, keys, and service history.

What will make you stand out?

Excellent time management and organisational skills. Collaborative team player with strong communication skills. Confident in managing third-party supplier relationships. High PC literacy, with strong MS Office (Word, Excel, PowerPoint) skills. Prior experience in the vehicle finance industry is an advantage but not essential.
Offers are subject to satisfactory background checks, including credit, fraud, and employment references.

Who we are

At Vanquis, we have a simple purpose: to deliver caring banking so our customers can make the most of life's opportunities. Established in 1880, we're now a FTSE All Share company and leading specialist bank. We lend responsibly, providing tailored products and services to over 1.7 million UK customers. We see ourselves as the bank that's got your back.


Vanquis has been named one of the Financial Times UK's Best Employers 2025, ranking in the top 50 nationwide and seventh in Banking and Financial Services. This recognition is based on independent employee feedback, reflecting our strong workplace culture, career growth opportunities, and commitment to our people. We are proud signatories of the Armed Forces Covenant and actively support the Armed Forces community, including veterans, reservists, and military families.


We take care of our colleagues as well as our customers, we are creating a workplace where everyone feels connected, valued, empowered and rewarded- all guided by our four core values - caring for people, pulling together, finding better ways and getting the right things done.


Rewarding our colleagues goes beyond pay. We're building a culture where everyone feels valued, motivated, and proud. Alongside competitive salaries, we offer meaningful benefits, annual salary reviews, a discretionary bonus scheme and evolving recognition.


We care about your career and ambitions just as much as you do, offering tools, guidance and opportunities to help you grow. Take ownership, stay curious and we'll match your ambition with unique experiences, hands-on learning and tailored development to support your career journey.

Equal Opportunities

Vanquis Bank is an Equal Opportunity Employer. We embrace everyone's unique strengths and identities. No matter your background, identity, or experience, you are welcome here. We believe diversity enriches our teams and helps us better support our customers.


If there's anything we can do to support you during the recruitment process--whether that's a different format of the application or additional assistance--please contact us at

careers@vanquis.com

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