Job Description

Assistant Aftersales Manager - Murray Volkswagen

Drive Your Career Forward with a leading Volkswagen Retailer

Murray Volkswagen is excited to offer a rare and rewarding opportunity for an experienced and motivated Assistant Aftersales Manager to join our high-performing retailer. This role sits at the heart of our busy operation, supporting a large workshop, a frontline service team, a well-established parts department, a dedicated warranty function, and a team of drivers.

We are looking for a customer-focused, commercially minded individual eager to progress their career and help shape the future success of our Aftersales operation. If you thrive in a fast-paced environment, lead by example, and are driven to deliver outstanding customer experience, we want to hear from you.

Key Responsibilities

Working closely with the Aftersales Manager, you will play a vital role in the day-to-day running and development of the department, including:

Supporting the optimisation of departmental performance and profitability while maintaining exceptional customer service standards Ensuring consistent delivery of core service processes and Volkswagen standards Analysing performance data and KPIs to identify trends, opportunities, and solutions Providing hands-on operational support across service, parts, warranty, and workshop teams Being a central point for troubleshooting and cross-departmental coordination Coaching and motivating team members to achieve business goals

What We're Looking For

This position is ideal for an ambitious Service Team Leader or Supervisor ready to step up, or an existing Assistant Aftersales Manager seeking a new challenge within a prestigious brand.

You will have strong working knowledge of:

Service, materials and parts revenue performance against targets Labour productivity, workshop utilisation, lead times, margins and stock turn Customer satisfaction, retention metrics and complaint resolution Aftersales marketing and customer communication Internal coaching, training and process adherence Supplier and sub-contractor relationships Warranty processes within a franchised retailer environment Service check programmes and compliance
Above all, you will be a confident communicator with the ability to inspire, influence and support colleagues across multiple disciplines.

What We Offer

In addition to a competitive salary and a performance-related bonus scheme, we provide an excellent benefits package including:

Life Insurance Company Pension Scheme Health Cash Plan Retailer Car Scheme Bike to Work Scheme 31+ Days Holiday
Job Type: Full-time

Pay: 35,000.00-40,000.00 per year

Benefits:

Additional leave Bereavement leave Company car Company events Company pension Cycle to work scheme Employee discount Free flu jabs Life insurance Referral programme Sick pay Store discount
Work Location: In person