Job Description

We are seeking a proactive and organized Assistant Branch Manager to support daily operations within our Removals and Logistics branch. This role involves overseeing moving crews, coordinating transportation and storage logistics, ensuring high-quality customer service, and supporting the branch manager with team leadership, compliance, and process improvement. The ideal candidate will have hands-on experience in the removals, transportation, or logistics sector, and the ability to manage multiple tasks in a fast-paced environment.

Key Responsibilities:

? Assist the Branch Manager in overseeing day-to-day branch operations.

? Supervise and coordinate removal teams, drivers, and logistics staff to ensure timely and

efficient service.

? Plan, schedule, and dispatch vehicles and personnel for household, office, and commercial

removals.

? Conduct site surveys and risk assessments for removal jobs when required.

? Manage inventory and storage logistics, ensuring proper handling and documentation.

? Processing weekly wages to head office.

? Completing and sending client invoices.

? Credit control for the branch.

? Provide excellent customer service, handling escalated customer issues and complaints

professionally.

? Ensure compliance with health and safety regulations, transport laws, and company policies.

? Monitor and improve operational efficiency, cost control, and team performance.

? Assist in training, mentoring, and evaluating staff.

? Maintain accurate records of removals, deliveries, vehicle usage, and incident reports.

? Support the Branch Manager with administrative duties, reporting, and audits.

Qualifications and Skills:

? Exceptional attention to detail

? Proven experience in the removals, logistics, or transportation industry (minimum 2 years

preferred).

? Previous supervisory or assistant management experience is desirable.

? Strong leadership and team coordination skills.

? Excellent organizational and problem-solving abilities.

? Good working knowledge of logistics planning, vehicle routing, and storage procedures.

? Familiarity with health and safety practices in a transport/removals setting.

? Strong interpersonal and communication skills.

? Proficiency in Microsoft Office and logistics software (TMS, CRM, etc.).

? Valid driver's license (commercial license preferred).

Working Conditions:

? On-site and field-based work, including occasional lifting or assisting with removals.

? May involve early mornings, late evenings, or weekends depending on job schedules.

? Fast-paced environment with a need for flexibility and adaptability.

Preferred Qualifications:

? Transport Manager Certificate of Professional Competence (CPC)

? First Aid or Health & Safety certification

? Counterbalance forklift licence

Job Type: Full-time

Pay: 28,000.00-35,771.00 per year

Benefits:

On-site parking
Schedule:

Monday to Friday
Work Location: In person

Reference ID: Leeds