Job Description

Manchester Branch provides a variety of Personal Banking and Corporate Banking services to customers in the UK mainly in the region of North England, including deposit, loan and mortgage, remittance, bank card, clearing, currency exchange and corporate related banking services. As an Assistant Customer Service - Mandarin Speaking, you will be responsible for delivering excellent customer service for different types of customers including high-net-worth individuals, Wealth Management and Embassy staff. This is a full time permanent position.

Key responsibilities

Assist to ensure that the open counter team provides excellent customer service by processing new account applications, handling customer enquiries and any other non-cash related matters Open accounts, conduct and fulfil Know Your Customer (KYC), Know Your Business (KYB), Source of Funds (SOF) and Source of Wealth (SOW) compliance requirements Build and maintain solid relationships with Embassy staff, student customers and high-net-worth customers Liaise with London office and domestic network to support the Bank's cross border business Liaise with credit card/debit card centre in relations to any card issues Complete a variety of administration duties to assist with the development of client relationships and operations Comply with all relevant policies, procedures, manuals and guidance at all times Assist the closed counter team when needed to ensure smooth running of day-to-day service at closed counter Undertake additional duties delegated by Branch Manager when needed

Requirements

Degree educated in Finance, Economics or Accounting Experience within the Financial Services industry and proven track record in similar business stream Good knowledge of Retail Banking products Demonstrated customer service skills Good MS Excel skills Excellent English and Mandarin communication skills Attention to detail Team player

Having a presence in the UK for more than 90 years, Bank of China London Branch has been providing an excellent financial service to the market and maintain its competitive edge as an international bank operated in the UK. It has employees in over 33 countries, and it is one of the most internationalised overseas branch in the Bank of China Group. The Bank values the diversity of its employees and aims to create an inclusive environment where everyone can speak up and enjoy the equal opportunities to grow both personally and professionally.