Job Description

JLL empowers you to shape a brighter way

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.


Sugar House Island, located at in Stratford, London, is a prestigious mixed-use development containing a Build to Rent scheme managed by JLL. This canal-side neighbourhood incorporates properties of varied use-types, designed for people to reside, work and socialise within a vibrant living and commercial environment.



Situated in a well-connected East London location, Sugar House Island brings together a growing community amongst Newham's network of waterways, combining modern architecture with retained industrial heritage features.



We are seeking an enthusiastic and highly organised Assistant Development Manager, with Property Management experience, to join our team at The Island. This dynamic role is responsible for delivering all aspects of the residential experience, from tenant move-in, through to day-to-day property operations and resident engagement, ensuring the highest standards are achieved - as measured through resident feedback and reviews. The ADM will also assist the Development Manager, FM and wider JLL team in creating a safe, compliant and efficient scheme. The ideal candidate will have excellent interpersonal skills, team management experience, thrive in a fast-paced environment, and be adaptable to the varied challenges that each day brings. This position reports directly to the Development Manager.

Key Responsibilities:

Serve as the primary on-site contact for the concierge and maintenance teams responsible for handling resident queries and maintenance issues Provide an escalation contact for residents and the landlord, working on site 5 days per week to build strong relationships with residents, the client and the team Oversee the move-in and move-out processes, including inventory management, tenant communications, deposit negotiations and related administrative tasks Coordinate and ensure completion of residential property maintenance and repairs Liaise with the facility manager, team and contractors to ensure planned, preventative maintenance is carried out and any reactive issues within the block/estate are reported and addressed Maintain and report on residential property compliance records Conduct periodic property inspections and generate reports Manage the process for making vacant apartments ready for re-letting Organise and run regular resident engagement events Oversee day-to-day building operations and maintain high service standards Understand expenditure versus budget and implement controls to ensure sound financial management Work to JLL company standards and be a role model for the on-site teams Liaise with all relevant stakeholders including landlords, local authorities, estate managers, and residential & commercial tenants

Required Skills and Qualifications:

Proficiency in relevant IT systems and software ARLA level 3 qualification (or actively working towards it) Excellent stakeholder management skills Strong time management and organisational abilities Previous experience in residential letting and property management People supervision or management experience Ability to work under pressure and adapt to changing priorities Excellent communication and interpersonal skills Detail-orientated with a focus on maintaining high-quality service standards

Location:

On-site -London, GBR
If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +

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20 7493 4933

to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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