Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Sugar House Island, located at in Stratford, London, is a prestigious mixed-use development containing a Build to Rent scheme managed by JLL. This canal-side neighbourhood incorporates properties of varied use-types, designed for people to reside, work and socialise within a vibrant living and commercial environment.



Situated in a well-connected East London location, Sugar House Island brings together a growing community amongst Newham's network of waterways, combining modern architecture with retained industrial heritage features.



We are seeking an enthusiastic and highly organised Assistant Development Manager, with Property Management experience, to join our team at The Island. This dynamic role is responsible for delivering all aspects of the residential experience, from tenant move-in, through to day-to-day property operations and resident engagement, ensuring the highest standards are achieved - as measured through resident feedback and reviews. The ADM will also assist the Development Manager, FM and wider JLL team in creating a safe, compliant and efficient scheme. The ideal candidate will have excellent interpersonal skills, team management experience, thrive in a fast-paced environment, and be adaptable to the varied challenges that each day brings. This position reports directly to the Development Manager.

Key Responsibilities:

Serve as the primary on-site contact for the concierge and maintenance teams responsible for handling resident queries and maintenance issues



Provide an escalation contact for residents and the landlord, working on site 5 days per week to build strong relationships with residents, the client and the team



Oversee the move-in and move-out processes, including inventory management, tenant communications, deposit negotiations and related administrative tasks



Coordinate and ensure completion of residential property maintenance and repairs



Liaise with the facility manager, team and contractors to ensure planned, preventative maintenance is carried out and any reactive issues within the block/estate are reported and addressed



Maintain and report on residential property compliance records



Conduct periodic property inspections and generate reports



Manage the process for making vacant apartments ready for re-letting



Organise and run regular resident engagement events



Oversee day-to-day building operations and maintain high service standards



Understand expenditure versus budget and implement controls to ensure sound financial management



Work to JLL company standards and be a role model for the on-site teams



Liaise with all relevant stakeholders including landlords, local authorities, estate managers, and residential & commercial tenants

Required Skills and Qualifications:

Proficiency in relevant IT systems and software



ARLA level 3 qualification (or actively working towards it)



Excellent stakeholder management skills



Strong time management and organisational abilities



Previous experience in residential letting and property management



People supervision or management experience



Ability to work under pressure and adapt to changing priorities



Excellent communication and interpersonal skills



Detail-orientated with a focus on maintaining high-quality service standards



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.