Job Description

About Us:

Chards Coin & Bullion Dealer is one of the UK's largest and most reputable bullion dealers, boasting over 60 years of industry experience and a remarkable 6,500+ 5-star reviews on Trustpilot. Based in Blackpool, we offer a wide range of investment products, including gold bars, silver bars, coins, and other precious metals. Our commitment to excellence extends to both our products and the exceptional service we provide to our customers and employees alike.

Our Values:

Productivity & Professionalism:

We prioritise working diligently and efficiently, always valuing productivity and high standards over mere presence.

Collaboration, Accountability & Diversity of Thought:

We cultivate a culture of teamwork where responsibility is shared, feedback is constructive, and diverse perspectives are encouraged. We believe in data-driven insights to guide our collaborative efforts, fostering innovation and informed decision-making.

Integrity & Excellence:

We uphold the highest standards in everything we do, delivering on our promises and maintaining respect and professionalism in all interactions.

Continuous Improvement, Positivity & Adaptability:

We embrace a growth mindset, encouraging continuous learning and adapting quickly to new challenges, opportunities, and market trends.

Confidentiality & Security:

We maintain strict confidentiality regarding business operations, customer information, and security protocols, ensuring the trust and privacy of both our business and our customers.

Honesty & Ethics:

We believe in transparency and uphold the highest ethical standards in all our dealings, ensuring that every customer interaction is guided by integrity and honesty.

Position Summary:

FTC - 6 Month with potential to extend.

As the Assistant Ecommerce Manager you will support the E-Commerce Manager and team in executing the trading and content plan, pricing, product optimisation, G4 and analytics and ecommerce administration. You will also execute and develop the pricing strategy. You will help to maximise and identify product opportunities, update the wider business on content plans, product launches and ensure that Chards is competitive within the marketplace. You will also ensure clear communication to the team and other departments regularly to ensure a cohesive working environment on launches, product optimisation and support in the day-to-day running of the department.

Key Responsibilities:

Trading and Content Plan:

Develop and execute the trading and content plan, ensuring the team and wider business know what products are being launched, promoted and optimised across all digital channels. Liaise with internal teams to push product lines, ensuring they are factored into the content plan for social media channels, the website and any additional outlets. Get regular feedback from the wider business teams on products that have potential for sales. Liaise with ecommerce to ensure any assets, photography and website image changes are communicated and uploaded in line with the trading and content plan. Update the team and wider business with sales and product data each week, ensuring that this is aligned with any marketing initiatives to check their efficiency. Ensure all product content aligns with the brand's voice, messaging, and marketing objectives. Monitor and analyse product data and communicate meaningful observations to the business so that they can react accordingly.

Pricing:

Regularly update the website with the latest pricing on key products daily, ensuring that Chards are in a strong position with competitors. Communicate key pricing changes with the wider business daily and ensure any pricing issues promptly reported. Promptly respond to pricing queries and requests from various departments within the business. Review, monitor and update pricing on products each week to ensure selling opportunities are maximised. Check the 'buy-in' premiums are updated each week. Monitor and analyse product data and amend pricing where necessary to push sales. Ensure the pricing strategy is adhered to and communicate any changes or issues to the wider business and the ecommerce team.

Product Optimisation:

Look for trends in product data and optimise products for a better experience for Chard customers on the website. Communicate any potential product page changes to IT. Acknowledge and manage products from buy-ins, looking for opportunities for promoting them online. Manage the flow of products coming into the business to ensure they are placed correctly in to parent products on the website. Manage product timelines and sell-through rates, communicating the data to the team and wider business each week. Use G4 and other analytics tools to continually assess the website and provide data to the wider team. Assess and report on website traffic analysis to inform the wider team and business on success of marketing and promotional projects.

Ecommerce Administration:

Update the website when required to support the team. Manage inactive products to ensure internal KPIs are met. Undertake supportive administration on the website during launches and high demand times. Stay updated on industry trends and best practices to continuously improve customer experience.

Team Communication & Collaboration

Team Contribution & Communication:

Participate actively in team huddles and contribute to brainstorming sessions for campaign ideas and strategies. Collaborate with the wider team to ensure cohesive operations.

Performance Tracking:

Work diligently to achieve and exceed departmental KPIs, contributing to the overall success of the team and organization.

Staff Meeting:

Present your section's performance, insights, and key updates at monthly staff meetings. Ensure that the team is informed about market trends, pricing strategies, and inventory levels to align with overall business objectives.

Alignment with Mission and Values:

Consistently work towards achieving the company's mission and upholding our core values by ensuring that your actions and decisions contribute positively to the overall goals of the business.

Proactive Improvement:

Continuously seek opportunities to add value through small but impactful updates. Actively identify and report back on operational processes that could be improved to enhance workplace efficiency and contribute to the success of the team.

Health and Safety

Adhere to company health and safety policies, ensuring a safe environment for both staff and customers. Report any health and safety concerns to the relevant department or manager.

Security

Follow all security protocols to ensure the safety of high-value products and customer information. Maintain strict confidentiality in all dealings with customer data and company operations.

Anti-Money Laundering (AML) Compliance

Ensure full compliance with Anti-Money Laundering (AML) regulations, including verifying customer identity when necessary. Report any suspicious activity to the MLR Officers, and assist in the monitoring of transactions as required by law.

Skills and Qualifications:

Experience: Minimum of 2 years in product trading and pricing. Technical Proficiency: Strong knowledge of content management systems. Creativity & Analytics: Ability to develop creative yet commercially focused content while also analysing data to inform strategies. Communication: Excellent written and verbal communication skills, with a strong passion for product within the digital sphere. Organisation: Ability to manage multiple projects and campaigns simultaneously, with strong attention to detail. Ability to confidentally use G4 and other Analytical platforms to extract data.

Why Join Us?

Living Wage Employer: We ensure fair wages for all our employees. Team Bonus: Eligibility for team bonuses after probation. Staff Recognition: We recognise and reward hard work through our staff recognition programme. MediCash: Healthcare benefits through MediCash after probation. Discount on Metals: Staff discounts on precious metals. Cycle to Work Scheme: Support for a healthier lifestyle with our cycle-to-work scheme.
Job Types: Full-time, Fixed term contract, Temp to perm
Contract length: 6 months

Pay: From 28,000.00 per year

Benefits:

Company events Cycle to work scheme Employee discount Free flu jabs Free parking Health & wellbeing programme On-site parking Paid volunteer time Private medical insurance
Language:

English (required)
Work authorisation:

United Kingdom (required)
Location:

Blackpool FY4 1RJ (preferred)
Work Location: In person