Job Description

Assistant Employee Relations Advisor - 6 Month FTC


Birmingham - Full Time


A great opportunity to gain exposure working within a busy Employee Relations team or to further enhance your ER skills on a 6 month fixed term contract. You will be joining a team of talented, solution focussed and driven employee relations specialists. Our purpose is to support our managers to make Mitie a great place to work. We advise and coach managers in their management of ER cases, upholding fair and just policies in-line with legislation and best practice whilst balancing risk and commerciality to deliver the best results for our business.



This is a

hybrid role

normally 1 to 2 days per week in the office, located in Birmingham with flexible working available. We support continuous development including those who wish to continue or begin their CIPD studies.

What to Expect

Management of your own caseload of ER issues using your knowledge in ER and employment law, from receipt of a case through to its conclusion Provide HR advice in relation to HR policy, practices & procedures Utilise technology, including our case management system, to remotely deliver a quality service to our customers Handle inbound ER phone calls from our customers Exposure to a wide variety of contracts across many sectors, both public and private Be part of a wider customer service focussed People Support team, Mitie's central HR function

What we are looking for

Employee Relations knowledge or keen interest in Employee Relations CIPD qualified or looking for the opportunity to be supported with your studies Proficient IT skills including MS Word, MS Excel and MS PowerPoint. An understanding of HR systems would be an advantage. Keen interest in Employment Law. Strong understanding of and respect for confidentiality.

Competencies

Curious thinker - has an inquisitive mind, researches and asks questions. Strong customer service focus, with excellent written and oral communication skills. Strong case management skills where there are competing priorities Well organised, with the ability to work to tight deadlines and excellent attention to detail. Ability to work well in a team and to work on own initiative. * Coaching & influencing - uses different approaches and influencing techniques supported by logic, facts and key benefits.