Assistant Front Office Manager Job in Delta Hotels

Assistant Front Office Manager

York, ENG, GB, United Kingdom

https://www.mncjobs.co.uk/company/delta-hotels

Apply Now

Job Description

About Us:

Delta Hotels by Marriott York offers a 4 star hotel experience in a beautiful location steps away from the York Racecourse. We have stunning guest rooms and leisure facilities as well as banqueting spaces for hire and our Cast Iron Bar & Grill.

Benefits to joining:

Discounted room rates for you, as well as your friends & family worldwide! Discount on food & beverage at Marriott hotels worldwide. Free use of the Leisure Club facilities Access to discounts, rewards, and perks with top brands Free meal during shifts Staff parking during shifts Learning & Development opportunities Employee Assistance Programme Dedicated benefits website

Position Summary:

The Assistant Front Office Manager supports daily operations to ensure smooth arrivals, departures, and an exceptional guest experience. This role assists with staffing, training, and performance management while upholding brand, safety, and credit policies. They take ownership of service delivery, guest recovery, lobby presence, and Manager-on-Duty responsibilities, ensuring issues are resolved promptly and service standards are consistently met. The position collaborates with all departments to maintain high guest satisfaction, oversees operational reporting, supports revenue and rate accuracy procedures, and helps manage labour, expenses, and overall departmental performance.
INDFOH