Job Description

Assistant General Manager

We are a fun busy venue based in the heart of shoreditch.

We are searching for a highly capable

Assistant General Manager

to join the leadership team at The Light Bar. This is a critical role focused on

operational excellence, inventory management, staff training

, and maintaining our high standards of service and quality.

The ideal candidate possesses strong organizational skills, commercial acumen, and the ability to inspire a large team. Bring your hospitality expertise and help us keep The Light Bar running smoothly and successfully.

Role Purpose:

The Assistant General Manager is a key operational leader responsible for supporting the General Manager in overseeing day-to-day business functions and driving team performance. This role is critical in ensuring the business operates efficiently, meets its financial goals, and consistently delivers excellent customer experiences and successful events while maintaining high standards of quality and service.

Core Responsibilities:

1. Financial and Operational Management

Business Performance:

Oversee key operational metrics to ensure the business meets its targets for profitability, efficiency, and resource management. This includes contributing to budget control, financial reporting, and inventory management.

Process Improvement:

Identify and implement process enhancements that improve productivity, streamline operations, and positively impact the customer experience. You will be responsible for ensuring administrative and financial tasks are completed accurately and on time.

2. Team Leadership & Development

Staff Management:

Play a central role in hiring, training, and managing staff. You will be responsible for creating a positive work environment, fostering team growth, and handling HR matters efficiently and in accordance with company policy.

Communication:

Facilitate clear and consistent communication between senior management and staff. You will lead team meetings and ensure that business goals and action items are effectively communicated and executed.

Customer Experience Leadership:

Inspire and guide the team to deliver exceptional customer service at every touchpoint. This includes embedding a culture of service excellence, training staff on best practices, monitoring customer feedback, and implementing initiatives that enhance guest satisfaction.

3. Strategic Oversight, Quality Control & Events

Standards & Compliance:

Uphold and enforce all company policies, quality standards, and compliance regulations. This includes maintaining the physical environment to a high standard and ensuring all operational procedures are followed.

Project Execution:

Support the General Manager in the planning and execution of strategic initiatives and special projects. This includes coordinating resources, monitoring progress, and ensuring all project goals are met.

Event Delivery:

Oversee the planning, coordination, and execution of events to ensure they run smoothly, achieve their objectives, and provide memorable experiences for attendees. Collaborate with internal teams and external partners to manage logistics, budgets, and post-event evaluation.

Experience Excellence:

Champion continuous improvement of the customer and event journey by proactively identifying opportunities to exceed expectations, resolving issues promptly, and building long-term customer loyalty.
Job Type: Full-time

Pay: 45,000.00-55,000.00 per year

Benefits:

Company pension Employee discount
Work Location: In person