Job Description

A distinctive opportunity to work in a modern masterpiece hotel in Belgravia awaits you
At The Berkeley and The Emory, we strive to curate distinctive and enriching experiences for our guests and our colleagues every day. You will be part of the team to shape our future and fulfil our purpose.
The Berkeley
Nestled between Belgravia, Knightsbridge and a frosted Hyde Park, The Berkeley is perfectly styled for winter in London. Open the door to a beautiful collection of , each the work of an acclaimed designer. Before stepping out to landmark vistas, where sweeping terraces call for starlit gatherings around the flickering firepit. Home to , our world-renowned patissier-in-residence, along with , access to and two sublime , inspiring experiences are at your feet. While the capital's finest couture and cultural happenings are on your doorstep.
The Emory
Each suite & studio at the hotel is a modern masterpiece, created by a collection of the world's leading interior and architectural designers. From exceptional contemporary dishes curated from chef Jean-Georges Vongerichten in abc kitchens to panoramic views of London and striking decor in The Emory Rooftop Bar. Spearheaded by world-leading experts, Surrenne is a new paradigm of wellbeing with four floors of immersive health, fitness and beauty services.
Who strives here?
We believe the truest luxury is time well spent. Hence our service philosophy is as seamless as possible so our guests can enjoy the most while staying with us. You are warm and friendly, and enjoying being creative in providing extraordinary guest services. You like to think from guests' perspective what they might need before they even ask you. And you aim for creating those magical memories for them. We anticipate you have previous work experience in a luxury hotel environment.
The Berkeley and The Emory Experience
You will find a supportive, fun and nurturing team where you can bring your ideas and creative thinking to your role. We have a range of development interventions at every level and for different functional specialisms to help you design the trajectory of your career. Your team members are highly collaborative and the work environment is dynamic and stimulating.
Main duties and responsibilities

• Advise and guide all department heads within the Berkeley and the Emory across various Human Resources remit, including; recruitment and selection, performance management, employee relations, payroll and reward and recognition.
• Manage and oversee the recruitment and selection process for the Berkeley and the Emory, ensuring a highly effective attraction approach, maximizing the profile of the Berkeley and the Emory brand from an employment perspective, and to secure best available talent within an appropriate timeframe.
• Ensure accurate job descriptions and person specifications are up-to-date for all positions.
• Responsible for recruiting and interviewing senior positions up to Head of Department level.
• Support the planning and coordination of Career Fairs and College/University open days as required, ensuring the Berkeley and the Emory are effectively represented and profiled externally.
• Monitor reference and right to work/immigration checks are thoroughly undertaken within the required timescales and audited in accordance with company policies and legislative requirements to ensure full compliance. Report any issues to the Director of Human Resources.
• Maintain accurate personnel records, including but not limited to, current and historical wage, salary data and other documentation in a confidential and secure location in accordance with Data Protection and relevant legislation. Achieve full compliance with all legislative and company standards of practice.
• Support all internal communications initiatives including digital noticeboards, newsletters, quarterly presentations, announcements, internal and social events.
• Support the reward and recognition programmes, ensuring systems are in place for timely and well organised events or communications including; the social agenda, birthdays, Employee of the Month and Year, annual award programmes and Long Service recognition.
• Maintain up to date knowledge of best practice in the reward and recognition arena and recommend initiatives and schemes to enhance our employee proposition.
• Ensure highly effective employee relations handling is in place across all aspects of HR and people management, delivering effective and appropriate support for managers in all performance management and ER related activities.
• Handle ER related matters and seek advice when required, ensuring company policy and best practice is adopted and matters are communicated to the Director of Human Resources
• Ensure exit interviews are undertaken for all colleagues. Produce and analyse results on a monthly basis and present to the Director of Human Resources.
• Share exit interview feedback with Heads of Department and Executive Planning Committee, and identify and define actions which support talent retention.
• Oversee the probationary review process and monitor all due probationary reviews are undertaken by relevant managers. Ensure confirmation letters are issued following successful completion, and support managers where probation is extended or unsuccessful.
• Support colleagues and managers in succession planning initiatives in order to achieve talent retention.
• Support and promote the performance appraisal system, ensuring appraisals are carried out on an annual basis within the given timeframe.
• In conjunction with the Training Manager, produce an analysis of feedback and training, development or HR related needs following the annual appraisal process
• Collaborate with Director of Human Resources and Learning & Development Manager in setting the strategic direction for the hotels.
• Proactively promote and represent the hotels and Maybourne Hotel Group in the external talent market, maintain a valuable network and access to up to date information and best practice within the HR arena and industry.

Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication, we offer you:
Financial Stability

• Excellent salary package.
• Family Friendly company policies, including enhanced Maternity and Paternity Pay.
• Holiday allowance increase after 3 and 5 years of service.
• Travel Season Ticket Loans.
• Pension Scheme*.
• Salary Sacrifice.
• Holiday Trading.
• Retail Discount.

Health and Wellbeing Support

• Subsidised monthly Podiatrist and Masseuse treatments.
• Flu vaccination vouchers*.
• Eye test vouchers and contributions towards glasses*.
• A dedicated team of Mental Health First Aiders & 24-hour colleague assistance helpline.
• On and off-site Occupational Health Service.
• Death in Service salary contribution.
• Various wellbeing activities focused on mental and physical health.
• A complimentary state-of-the-art all-day dining colleague restaurant serving a range of nutritious meals.
• Cycle to Work.
• Wellbeing & Social Champions.
• Volunteering opportunities.

Recognition and Career Development

• Referral Scheme 'Introduce a Star' where you can earn up to 1,500*.
• Instant colleague recognition and award programme with generous prizes.
• Colleague of the month nominations with generous prizes.
• Additional paid day off to celebrate your Birthday.
• Internal transfer and promotion opportunities.
• In-house training and development team with a strong focus on career progression and personal growth.
• Long service awards.

Memorable experiences

• Preferential room rates of 50 per overnight stay for yourself or your family across the Maybourne.
• Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.
• 50% Food and Beverage discount* across the Maybourne.
• Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children Party, etc.)
• Wedding and Baby gifts.
• Retirement functions.

*Terms and conditions apply to all benefits.
Eligibility:
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Skills Required