Job Description

Job Title:

Assistant Manager

Reports to:

General Manager

Are you guest obsessed with a passion for hospitality, with a hands-on and proactive approach to problem-solving? Then you could be the very person we are looking for.

The Crown is a charming pub in Highgate village, North London. We recently opened a food offer led by an amazing chef and are looking for new members of the leadership team to assist with the growth of the business at this exciting time.

The Assistant Manager supports the General Manager in the day-to-day running of the business. Ensuring excellent customer service and smooth operations. This role involves supervising staff, managing floor service, assisting with stock and financial controls, and helping deliver a warm, welcoming, and professional guest experience.

Key Responsibilities

Ensure consistent delivery of a welcoming and enjoyable experience for guests. Overseeing daily operations, ensuring smooth service across the bar and dining room. Lead by example in providing outstanding customer service, resolving complaints promptly and professionally. Maintain high standards of cleanliness, presentation, and safety throughout the premises. Supervise, motivate, and support front-of-house staff. Assist with training and developing team members. Foster a positive working environment with clear communication and teamwork. Support with stock controls. Monitor customer feedback and implement improvements. Support on capturing content for social media channels. Support compliance with licensing laws, health & safety regulations, and food hygiene standards.

Skills & Experience

Previous supervisory experience in hospitality, ideally in a pub, bar, or restaurant. Strong people-management skills with the ability to lead and motivate a team. Excellent communication and interpersonal skills. Knowledge of food and drink service, including cellar and bar management. Financial awareness and basic understanding of budgets, costs, and sales reporting. Ability to work flexibly, including evenings, weekends, and holidays.

Qualifications

Previous experience with table service is preferred but not essential. Strong communication skills with a focus on outstanding service. A passion for great pubs. Ability to work effectively in a fast-paced environment while maintaining attention to detail. Flexibility to work varied shifts, including evenings and weekends as required.

Who are we?

Northern Union operate five sites across north London. Each pub is uniquely different but each has at its heart a commitment to delivering the very best drinks, food and customer service possible. The most important part of any pub is its people and if you share our passions then we'd love to work with you.

We have had a very high volume of applications for this role so unfortunately it won't be possible to respond to everyone.

Job Types: Full-time, Permanent

Pay: 27,000.00-30,000.00 per year

Benefits:

Company pension Discounted or free food Employee discount Flexitime
Application question(s):

Available to work weekends
Experience:

Hospitality: 2 years (required)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person