Job Description

Assistant Manager

Elegant pub & boutique hotel with a sumptuous cocktail bar.

What We Offer Our Assistant Managers:

Access to our Career Pathway and development towards GM - A large majority of our GM appointments are internal Access to our fully funded apprenticeships and training and development courses 20% discount in all Young's Pubs and Hotels Access to our Share Save Scheme Free Meals 28 Days holiday per year Company Pension Scheme

What we look for in an Assistant Manager:

We're looking for an assistant manager who focuses on sales, marketing and bookings


to delight our customers every time through the communication and delivery of party and event


pre-booked sales. We're looking for someone to support the success of the business through the


implementation of sales and events plans, driving booking conversion, proactive selling and


creating reasons to visit.


Duties and Responsibilities


The key responsibilities include, but are not limited to:


Our People

Delights our customers by delivering service excellence Takes ownership for dealing with customer queries and complaints in a professional

manner

Supports their team members and communicates well with the whole team, front and back

of house

Deals with enquiries, bookings and requests in a timely and professional manner whilst

actively promoting the business, maximising turnover and delivering service excellence


Our Offer

Assist the General Manager in identifying potential opportunities, packages and menus to

maximise sales and enhance the customer experience

Proactively drive booking enquiries for social and corporate occasions, through proactive

outreach, marketing, networking and building relationships

Drive sales for key seasonal campaigns (Summer parties, Sporting events, Christmas) Understands our customer needs (occasion, budgets, expectations, confidence, trust) and

actions appropriately

Maximises sales by best use of all areas of the business, identifying opportunities and time

slots to increase pre-booked sales and driving spend per head


Our Processes

Through the effective use of business processes and systems, manage business

performance against financial targets and standards set out my GM

Develops and implements an ongoing strategy and quarterly sales driving marketing plan to

maximise private hire opportunities and customer engagement

Supports and delivers pre and post shift briefings to ensure effective communication of all

parties and events

Manages use of the tills and handling of deposits in line with company standards Maintains an ongoing sales plan and evaluates activities to ensure they add to the profit of

the business

Managing all inbound booking enquiries efficiently with maximum conversion through

Collins

Drive spend through suggestive selling and pre sold packages / items for all parties and

events

Host face to face meetings and show arounds with customers Build new relationships and establish new business with customers and corporates to drive

sales

Plan and host events, driving reasons to visit and increasing footfall and sales




INDFOH