Job Description

This role matters.

Based in the heart of St Nic's Arcade in Lancaster, this shop is the newest addition to our retail family - opening it's doors in April 2025. With a bright, modern and boutique style salesfloor on the ground floor, and with its own stockroom located on the first floor, this is a great opportunity for someone who enjoys variety, delivering outstanding customer service and working within a busy and fast-paced retail environment*.



Could you be our new Assistant Shop Manager and become part of our experienced and supportive retail team?



This is a role that would suit someone with strong merchandising and customer service skills where you can use your retail flair to drive standards and sales. If you have an interest and knowledge of pre-loved goods and enjoy working with people and you are passionate about excellent customer service, then we'd really like to hear from you.

Laura joined our Shops team earlier in the year as an Assistant Manager, here's what she has to say about her role >>

"I honestly love being an Assistant Manager at St. John's Hospice Shops. The job is really rewarding, and everyone I work with--both in the shop and across the Hospice team--has been so supportive and easy to talk to. Although I have retail experience, the atmosphere here is completely different. You get more freedom, your ideas matter, and it just feels like a nicer way to work.



The Hospice holds a very special place in my heart and I know I made the right choice in coming to work for the shops. It feels amazing knowing that everything we do in the shop helps raise money for such an important local charity. Being part of something that actually makes a difference is what makes this job so special and makes me really proud."

Why work for St John's Hospice Shops?

This is a role where everyday you can use your retail skills, passion for customer service and standards to really make a difference. Our Shops raise vital income that directly supports the work of the Hospice and the people in our community who need us.



Plus we have a generous employment benefits package, including >


27 days annual leave plus usual bank holidays (7 weeks per year) pro rata 8% employer funded pension Continuing professional development Employee Assistance Programme, including cash back on dental, optical & therapy treatments

Our St Nics Shop is open 7 days a week, why not pop down, have a look around and meet our friendly team. Our Shops are closed on the 24th, 25th and 26th December, as well as NYE and NYD, so this is a retail role with a difference at Christmas and New Year.



We are proud to have Shops across the Lancaster and Morecambe area, as well as Furniture shops in both Garstang and Kendal, and it is essential you would be able to travel to different locations as and when required to provide support.



If you would like to join our mission to be a sustainable retail force on the high street, whilst raising vital income for the Hospice and the people in our community who need us, please get in touch.



Informal enquiries are welcome, please contact Laura Stanbridge on 01524 956550 or email via jobs@sjhospice.org.uk


Applicants must be physically fit and able to lift, push or pull donated items,

This post is subject to an enhanced DBS check. The cost of this check is currently 54.30 and this will be deducted from the successful applicants first salary payment.

PERSON SPECIFICATION

Location:

St Nics Arcade, Lancaster

Hours:

28 per week (4 out of 7 days)

Working pattern:

9.15am to 4.45pm

Role Type:

Permanent

Pay:

17,777.76 per annum

Holiday:

27 days plus usual bank holidays (7 weeks per year)

Pension:

8% employer funded

Closing Date:

Sunday 18th January 2026
We look forward to hearing from you soon.