Job Description

About Us:

With two busy clinics in the local area, we are a leading Physiotherapy practice dedicated to providing exceptional care and rehabilitation services to our patients.
We take pride in improving the lives of individuals by offering the highest quality of treatment in a welcoming, professional, and patient-focused environment.

About the Role:

We are looking for an organised, personable and proactive Assistant Practice Manager / Receptionist to join our friendly and professional team across our Ashby de la Zouch and Swadlincote clinics.

This role requires an immediate start.

As the first point of contact for our patients, you'll play a key role in ensuring a smooth and positive experience while supporting the Practice Manager and Clinical Director with the efficient running of both clinics.

This is a part-time position (19.5-28 hours per week), and flexibility to work across both clinic locations and cover annual leave is required.

Working Hours

Ashby Clinic (fixed hours):

Monday: 08:15 - 16:00 Thursday: 08:15 - 12:30 Friday: 07:45 - 16:15

Greystone Clinic (Swadlincote):

Either Tuesday

or

Wednesday Exact hours and chosen day to be agreed with the successful candidate
It is essential that the successful candidate can support additional cover for annual leave and sickness, which may include

evening work up to 20:15

and

days of up to 9.5 hours

.

Key Responsibilities:

Greet and welcome patients in a warm and professional manner Manage incoming phone calls, schedule appointments, and maintain clinical diaries Check patients in and out, verify insurance information, and collect payments Maintain a clean, tidy, and organised reception area Provide accurate information to patients in person, by phone, or via email Perform administrative tasks including data entry, filing, photocopying, and scanning Support inventory management and ordering of office and clinic supplies Assist with internal communication and staff coordination Follow up on tasks and communications as requested by the Practice Manager Prepare monthly treatment figures and reports Assist in the induction and onboarding of new staff Issue invoices to insurance companies and manage associated payment processes Recoup insurance excess payments from patients when required Carry out delegated tasks in the Practice Manager's absence

About You

We're looking for someone who is:

Friendly, professional, and compassionate, with excellent communication skills Organised and detail-oriented, able to manage multiple priorities efficiently Confident with computers, including Microsoft Office (Word, Excel, Outlook) Comfortable with numbers and basic financial processes (invoicing, reporting) Flexible, with the ability to work at both Ashby and Swadlincote clinics as needed A team player, able to build positive relationships with patients and colleagues

Desirable:

Previous experience in a medical, physiotherapy, or healthcare administration role Knowledge of medical terminology and patient management systems

What We Offer

12.82 per hour 19.5-28 hours per week Free on-site parking at both clinics A supportive and welcoming team environment A varied role with both patient-facing and administrative responsibilities The satisfaction of helping people access high-quality physiotherapy care

How to Apply:

Please submit your CV and a cover letter detailing why you are interested in this role. In your cover letter, please include your availability for interviews.

Job Type: Part-time

Pay: 12.82 per hour

Benefits:

On-site parking
Work Location: In person