Job Description

Job Introduction

Pinnacle Group is seeking a dedicated and proactive Assistant Property Manager to work alongside the Property Manager in delivering a comprehensive, high-quality housing management service across a diverse portfolio of affordable residential properties. You will support day-to-day property operations, including tenant liaison, property inspections, and coordination with contractors and internal teams to ensure properties are maintained to the highest standards. With a strong focus on customer service, you will play a key role in onboarding new residents, addressing tenant concerns promptly, and maintaining accurate records

The ideal candidate will have a background in affordable or social housing with excellent interpersonal skills, be highly organised, detail-oriented and able to prioritise tasks effectively in a fast-paced environment. This role offers an excellent opportunity for a motivated individual with relevant experience to grow their career within a supportive and dynamic team.

Our Homes business is a leading provider of housing & property management services across all tenures. A community-focused business, our client base spans central and local government, as well as the development and institutional investment sectors. Alongside over 80,000 homes in management we have two for profit registered provider registrations and a market-leading council partnership acquiring, refurbishing, managing and maintaining a portfolio of 500 properties. In the last three years, in addition to acquiring a residential lettings business, we have secured a major Ministry of Defence contract providing services across a portfolio of 49,000 military homes, as well as a growing client base within the Build to Rent and development sectors.

This is a hybrid role based primarily in Bromley, with travel also required to Crawley and Croydon.

Who We Are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.
We're a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who We're Looking For

We're looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities:Assisting lead property manager with the day-to-day responsibilities Inspecting and documenting property conditions Ensure excellent customer service is at the forefront of all interactions and assist with successfully onboarding residents to their new homes Liaise with other teams and contractors to ensure the properties are maintained to a high standard Reporting any issues to the lead property manager Communicates with tenants regarding property-related issues. Coordinates with tenants and third parties to address maintenance and facility needs. Update and maintaining records of new and existing tenants. Contributes to team efforts by accomplishing related tasks as needed


Key Requirements:Proven work experience as an Assistant Property Manager or in a similar role. Experience in affordable or social housing management ARLA or CIH qualification would be advantageous Skilled in liaising and coordinating with contractors, tenants, and internal teams Excellent communication and interpersonal skills. Highly organised with strong attention to detail. Proficient IT skills including Microsoft Word, Excel, and housing management software.

Our Offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds - particularly from those who represent the communities we serve.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailersMaternity/paternity packages Flexible Working Arrangements Life Assurance Enhanced Pension Scheme Additional Annual Leave Private Medical Insurance Cycle to Work Scheme Employee Assistance Programme Retail Discounts Childcare Assistance Season Ticket Loans Sick Pay Schemes Personal Development Plans * Company Bonus