Job Description

Job description

-------------------


Are you an enthusiastic and experienced retail professional with a passion for fashion and innovative timepieces? Swatch, a global leader in the watch industry, and are seeking a dedicated Assistant Store Manager to support our team and help drive store success. As the Assistant Store Manager, you will play a key role in delivering exceptional customer experiences, supporting store operations, and motivating our team. If you have a strong background in retail management, excellent communication skills, and a commitment to excellence, we invite you to be part of an exciting journey and help us make every moment special for our customers.

Profile

-----------


Team Management o Train, supervise, and motivate employees to meet store goals. o Plan, organize, and prioritize tasks for optimal team productivity. o Develop team performance, focusing on conversion and customer service. o Produce team rotas and monitor performance. o Assist with performance management, training, and coaching. Training o Help implement induction programs for new employees. o Assist in training and developing the store team. o Encourage completion of required E-Learning. o Ensure service standards align with Swatch guidelines. Security o Open and close the store per company policies. o Implement security procedures and manage stock. o Maintain awareness of product security hot spots. o Conduct stock checks and audits. Reporting o Accurately report administration and stock control. o Collate sales figures. Sales o Provide friendly, memorable customer service. o Maintain product knowledge and assist with displays. o Contribute to sales targets and deliver exceptional service. Cash Handling o Reconcile tills daily and ensure secure cash handling. o Handle transactions responsibly, including cash, cards, and international currency. Store Care o Keep the store clean and presentable. o Maintain health and safety standards and visual merchandising. Communication o Adhere to company policies and attend briefings. o Communicate effectively at all levels. o Present professionally and understand international customer customs. o Attend Retail Managers Meetings in the absence of the Store Manager. Product Knowledge o Attend training and stay informed on new products. o Deliver product knowledge to customers and train colleagues. Merchandising o Display products per company policies and maintain high presentation standards.

Professional requirements

-----------------------------


Essential: o Previous retail management experience o Passion to motivate, engage and raise morale o Creativity in ideas to increase footfall and conversion. o Exceptional communication skills o Passion to develop colleagues with the ability to provide constructive and positive feedback and share knowledge in both product and customer interaction o Desire to provide exceptional customer service, exceeding the expectations of customers in all interactions o Driven to improve conversion and ensure the store and team meet KPIs o Commercial acumen and business focus; financially aware with an understanding of what contributes to profit and strives to improve and set targets for achievement. o Demonstrates leadership through coaching, development, ability to manage performance and strong motivational skills. o Strong interpersonal skills with the emphasis on building good working relationships. o Commitment to their own development and development of their team. o Self-aware and acknowledges personal areas for improvement and development. o Strong organisational and planning skills; ability to prioritise, delegate and meet deadlines. o Demonstrates initiative by generating ideas to meet targets and overcome obstacles and a personal drive to succeed. o Flexibility to support team and company in working additional/different hours and at different locations as and when required Preferred: o Previous experience working in retail and/or fashion accessories o Have experience dealing with international customers o Ability to communicate in multiple languages o Previous experience providing training to colleagues o Experience and knowledge of Swatch and Flik Flak products