Job Description

Job Overview

We are seeking an experienced and motivated Assistant Store Manager who is fluent in Chinese (Mandarin or Cantonese) and English, both written and spoken to join our dynamic team. The successful candidate will play a critical role in supporting the Store Manager in all aspects of daily operations, with a particular focus on supplier management, Inventory control, and Customer Service excellence

Apart from management of the day-to-day operations, you will also ensure that the team morale is high, and the Shakeii values alongside commercial success are achieved.

Key Responsibilities

Supplier Management & Inventory

Manage relationships with suppliers, negotiate favourable terms, and maintain strong partnerships to ensure optimal product availability Oversee the ordering process from suppliers, ensuring appropriate stock levels are maintained and minimizing waste Monitor inventory levels, conduct regular stock audits, and implement effective inventory management strategies Coordinate with distributors and wholesalers to ensure timely delivery of products

Operations & POS Systems

Utilise and maintain the store's Point of Sale (POS) system for inventory tracking, sales analysis, and operational efficiency Generate and analyse reports from the POS system to inform business decisions and optimise store performance Ensure proper implementation of POS features for real-time stock tracking, automated reordering, and data analytics Assist in opening and closing procedures, including register management and daily financial reconciliation

Sales & Marketing

Support the implementation of marketing strategies to drive store traffic and increase sales Analyse sales data to identify trends and opportunities for growth Collaborate with the commercial team on promotions, new product launches, and customer engagement initiatives Ensure attractive visual merchandising and store presentation to enhance the customer shopping experience

Customer Service & Team Management

Deliver exceptional customer service and resolve customer complaints promptly and effectively Train, supervise, and motivate sales associates to maintain high standards of customer service Create employee schedules, conduct performance reviews, and implement coaching as needed Promote a positive work environment and strong team culture

Qualifications & SkillsEssential Requirements

Fluency in Chinese (Mandarin or Cantonese) and English, both written and spoken Previous retail management experience, preferably in grocery or food retail Strong understanding of supplier management and ordering processes in retail environments Proficiency with POS systems and inventory management software Excellent customer service and communication skills Strong leadership abilities and team management experience

General Management Support:

Assist Store Manager with scheduling, budgeting, and staff development Supervise daily operations during Manager's absence Support recruitment and training of new team members Ensure compliance with company policies and procedures

Preferred Qualifications

Experience in grocery retail specifically, with knowledge of food handling and storage requirements Understanding of Chinese culture and food products to better serve our customer base and manage suppliers Knowledge of retail marketing strategies and sales techniques Experience in financial management, including budgeting and cost control

What We Offer

Competitive salary based on experience and qualifications Opportunities for career advancement and professional development A dynamic and inclusive work environment Employee discount program and additional benefits

Working Hours

Full-time position requiring flexibility to work evenings, weekends, and holidays as needed

How to Apply:

If you are a driven and ambitious retail professional looking for a new challenge, please submit your application, including your CV and a cover letter.

Job Types: Full-time, Temp to perm
Contract length: 12 months

Pay: 29,000.00-31,000.00 per year

Additional pay:

Performance bonus
Benefits:

Company pension Employee discount Sick pay Store discount
Schedule:

Monday to Friday Weekend availability
Experience:

Retail management: 3 years (preferred)
Language:

Mandarin (preferred)
Licence/Certification:

Personal Licence (preferred)
Work authorisation:

United Kingdom (required)
Willingness to travel:

25% (preferred)
Work Location: In person