Job Description

Job Summary

We are seeking a highly organised and proactive assistant to support a wide range of tasks across the business. You will play a critical role in helping the director with administrative, customer service and marketing tasks, among others.

Responsibilities:

Administrative Support

Manage General Emails: Efficiently manage the inbox by responding to enquiries and ensuring that all customer and business-related emails are handled in a timely manner. Calendar Management: Manage important deadlines, and ensure the director's schedule runs smoothly. Document Organisation: Maintain organised digital files, contracts, and other important documents for easy access.

Order Fulfilment & Customer Service

Process Orders: Pack and ship customer orders, keep customers updated on their order status, and manage returns or exchanges. Ensure timely order processing and shipping. Inventory Management: Work with the Operations Manager to monitor inventory levels, restock items when needed, and update the inventory system regularly. Customer Service: Respond to customer inquiries with care and professionalism, resolving issues and handling complaints effectively. Go for the extra miles for our clients.

Social Media & Marketing Assistance

Content Creation Assistance: Support in creating and scheduling social media posts, engage with followers, and track performance metrics.Assist in creating engaging social media content and managing marketing initiatives effectively to increase brand awareness. Occasional travel may be required. Marketing Campaign Support: Assist with email marketing campaigns, including drafting newsletters and monitoring campaign performance. Influencer & Partnership Coordination: Help reach out to influencers, manage partnerships, and track progress on collaborations. Assist with Events: Help coordinate logistics, manage guest lists, send out invitations, and manage on-site activities during events. Support successful event planning and execution.

Personal Assistant Tasks

Running Errands: Handle personal tasks such as booking flights, hotels, and making travel arrangements for business trips or meetings. Provide comprehensive personal assistance to the founder to ensure smooth travel and daily organisation.

Financial Admin

Expense Tracking: Maintain accurate records of expenses and ensure they are logged and tracked efficiently.

Skills and Experience

Previous experience in an administrative or personal assistant role (1 year preferred). Exceptional organisational and time management skills, with strong problem-solving abilities. Excellent communication skills, both written and verbal. Ability to multitask and prioritise effectively in a fast-paced environment. Proficient in Microsoft Office, Canva, social media platforms and other relevant software. A passion for slow, sustainable fashion and creativity is a plus. Must have the right to work in the UK without the need for sponsorship. Fluency in English is required. Proficiency in Mandarin is a plus.

Education:

A fashion related qualification or equivalent experience (preferred).

Benefits:

A collaborative, dynamic environment in a growing fashion brand. Opportunities for growth and learning as the company expands. Hybrid working: Once you're settled in and meeting work requirements, you'll have the flexibility to occasionally work from home. 33 days annual leave (including bank holidays). Plus, earn an additional day of leave for each year with us, up to a maximum of 38 days. Additional Holiday Purchase Option: Customise your time off by purchasing extra holidays Company pension scheme. Employee discount on company products. Performance-based bonus. Opportunities for salary growth and career progression

Application Questions:

Please submit a personalised cover letter as part of your application. Generic applications may be rejected. What date are you available to start if selected for this role?
This is a fantastic opportunity to grow with a creative and ethereal brand. If you're looking for a role where you can wear multiple hats and make a real impact, we'd love to hear from you!

Job Type: Full-time

Pay: 12.21-13.33 per hour

Benefits:

Additional leave Company events Company pension Employee discount Employee mentoring programme Flexitime Work from home
Application question(s):

How soon can you start if selected? Have you worked in the fashion industry?
Education:

Bachelor's (preferred)
Experience:

Administrative: 1 year (preferred)
Licence/Certification:

UK Driving Licence (preferred)
Work Location: In person