Job Description

Job Summary



Manages, leads, and motivates the Telesales team, which includes training/developing staff and managing the OEM accounts. Maximizes revenues through planning, managing and executing direct sales objectives, coaching and driving results of all staff. Achieves and works to exceed sales and activity goals via strong leadership and constant attention to team members, customers, and prospects.

This role involves strategic planning, performance monitoring, and team development within a fast-paced call center environment as well as building strong relationships with OEMs and presenting to OEMs on key statistical data and financials.



Key Responsibilities & Duties



Manages, leads, and motivates the Telesales team which includes training/developing staff, setting objectives and priorities, and managing OEM accounts. Educates independent motor traders about trade club programs. Ensures consistent communication with customers to increase revenue through strong relationships and implementing best practices. Utilizes OEC's customer database to maintain complete call records and to validate customer and account information. Manages sales within a territory and supports the team to best impact its overall performance. Establishes regular communication with vehicle manufactures field teams. Provides support, guidance and mentorship to team members. Sets and monitors sales targets for the Telesales team, including performance management. Tracks and analyses performance metrics and KPIs, presents performance KPI's to OEM's on a regular basis. Handles escalated customer complaints and ensure resolution. Conduct regular team meetings to share updates and best practices. Ensures compliance with company policies and industry regulations. Prepares and presents sales reports to senior management.

Experience, Skills and Key Competencies



At least 8 years of progressively responsible experience in a sales role with a proven track record of building and maintaining effective customer relationships at senior levels within an organization. Plus at least 2 years of leadership experience in a management role of directing sales and sales-related teams while working with management on delegating work and strategic company sales initiatives.



8+ years of B2B and/or B2C sales experience Exceptional written and verbal communication skills. Strong organisational skills Ability to coach and motivate others. Able to coach and mentor junior team members. * Able to identify problems and propose solutions.