Job Description

We are seeking a driven, strategic, and hands-on Telesales Team Manager to lead our dynamic conveyancing sales and onboarding team. You will be responsible for driving performance across hundreds of inbound leads each month, with a laser-focus on activity, responsiveness, and conversion.


This role is perfect for a proven sales leader with deep experience in telesales environments, excellent knowledge of lead generation through PPC, and a track record of building high-performing sales teams through process, energy, and data-led coaching.

Key Responsibilities

Sales Leadership & Conversion Performance

Drive exceptional lead follow-up activity and speed across the team, ensuring maximum contact rates and aggressive pursuit of every opportunity. Own conversion performance end-to-end and deliver continual improvements in conversion ratio, revenue per lead, and contact effectiveness. Build a results-first, high-tempo culture in the sales team with real-time performance tracking, feedback, and momentum. Develop and maintain a performance-focused telesales operation - with scripts, call standards, audit criteria, and coaching plans.

Lead Handling & Pipeline Management

Own the inbound lead journey from first touch to conversion to a case. Work with Marketing and the BD team to ensure campaigns are generating leads that convert and match target customer profiles.

Reporting & MI

Analyse MI on contact rates, conversions, lead source performance, and team outputs. Prepare monthly reports for COO and contribute data insights to inform marketing spend, BD activity, and strategic focus. Benchmark performance against competitors, track pricing trends, and proactively report on threats and opportunities.


Team Management & Development

Lead, manage, and develop the Sales Team, instilling a culture of ambition, ownership, and structured progression. Implement and maintain a robust training plan, call quality framework, incentive scheme, and career pathway from welcome to quotes team. Recruit, onboard and upskill new starters, ensuring they are equipped to contribute early and grow into more senior roles.


Business Development Collaboration

Act as a key link between the sales team and Business Development to ensure strategic alignment, coordinated site movement tracking, and shared goals. Join BD calls where needed to support conversion reporting, quote strategy, or new site onboarding. Monitor referrer leads and ensure pricing is competitive and well-managed.

Process & System Ownership

Own and develop the leads and quoting system, working with IT and Ops to enhance usability, speed, and reporting capabilities. Carry out regular audits of call quality and service levels across both Sales and BD functions to ensure alignment with the PLS blueprint. Develop and maintain SLA/KPI dashboards for transparency and accountability.

Required Skills & Experience

Proven experience in a Sales Manager role, ideally in a telesales-heavy, high-volume lead environment. Strong understanding of PPC-generated leads and how to optimise conversion funnels from paid sources. Demonstrable success in managing sales teams to exceed KPIs on activity and conversion. Experience creating scripts, sales processes, call audits, and performance frameworks. Outstanding communication and coaching skills, with the ability to drive energy, focus, and results. High attention to detail, strong organisational habits, and ability to work with MI/data. Experience within legal or property industries preferred, but not essential.

What We Offer

Competitive salary with performance-based bonuses. Career development opportunities and leadership training. A collaborative and energetic team environment. 25 days holiday + Bank Holidays, with buy/carry options. Benefits: death in service, EAP & counselling, salary sacrifice (tech, gym, childcare, car). Perks: free conveyancing, mortgage advice, staff discounts, and more.

Location: Altrincham Office Based

Full-Time | Permanent

Reports to: Chief Operating Officer

Salary:

Base salary 40-50k, OTE 60k

Ready to Lead a Winning Team?

If you're passionate about sales, leadership, and making an impact -

apply now

and take the next step in your sales leadership journey.

Send your CV to

recruitment@pls-solicitors.co.uk

we look forward to hearing from you!

Get in

touch

--------------------

Date Posted

12 June 2025