Job Description

How would you like to work at the heart of the IAGL business - where we are on a journey to transform our Data team to a product mindset

\xe2\x80\x9cWe believe that organising around products will enable us to unlock greater business value from our data.\xe2\x80\x9d

"Our Product & Data department is leading our transformation into a data-driven, loyalty products and services business. We\'re focused on creating industry-leading customer and partner services, role-modelling agile ways of working and creating efficient, effective, personalised products.

As we build on our exceptional data capabilities and look ahead to the ambitious growth expectations of our business over the next three years, we\'re now looking to take the next step in our data transformation"

This is where you come in:

As we move to a new model focusing on vertical accountabilities that provide the autonomy to deliver against a defined outcome, we are looking to recruit a number of Data Product Owners to lead our product teams to define and drive the product vision, strategy, and roadmap for our Data products, aligning them with the overall business objectives and customer needs.

You\'ll be the Associate Product Owner for our Customer Strategy Data Product. Our Customer Strategy Data Product is the engine behind our objective to create a customer-literate business. You will be accountable for the collection, measurement, analysis, and interpretation of data that creates an informed picture of our customer base - who they are, how they behave and crucially, the key factors that differentiate our most valuable customers. You will partner with our Customer Strategy team to empower them with the insight needed to drive customer-informed decision making across our organisation, and at all levels up to the Leadership Team.

What will I be doing:

As an Associate Product Owner, you will assist the product team to help define and drive the product vision, strategy, and roadmap for our Customer Strategy Data products, aligning it with the overall business objectives and customer needs.

You will collaborate with stakeholders to understand their requirements and translate them into product features and user stories. You will conduct market and competitive analysis to identify trends and opportunities.

Your role will involve assisting in defining and prioritising requirements and user stories, ensuring they align with the product vision and deliver the highest value to both customers and the business.

Working closely with the product team, including data engineers, data analysts, modellers, and the technical lead, you will contribute to the definition and refinement of product requirements to ensure successful feature delivery and enhancements. Collaboration with the team will also focus on ensuring the availability, accuracy, and usability of data within the customer strategy data product. Engaging with end-users, you will actively gather feedback, validate product features, and drive continuous improvement and innovation to enhance the product\'s value proposition.

What we\'re looking for: (You will have some of)

• Some experience / understanding of Product
• Understanding of Data products - understanding its importance and ensuring all key decisions are data-driven and customer validated.
• Able to work under pressure and manage competing high-profile priorities
• The ability to communicate and influence stakeholders at all levels
• Experience working in Agile frameworks and methodologies

This is what we can offer you:

• Annual Bonus (dependant on company & individual performance)
• 25 days\' annual leave, 2 days\' charity leave, your birthday off and the option to buy and sell annual leave for up to 5 days per year.
• Every 12 months you can have up to 20 days working from abroad in Europe
• Unlimited standby and premium standby fares for you and your nominees on the full BA network and numerous other partner airlines
• Exciting global travel industry discounts including flights with hotels, rail, cruises & tour operators also available through travel providers
• Company Pension
• Private Health Care
• Travel Insurance
• Discounts on BA flights and holidays from day one for you, your friends and family
• Life Assurance
• Electric car scheme
• Cycle scheme
• New Joiner Avios/Birthday Avios/Thank you Avios

Who are we:

IAG Loyalty is part of International Airlines Group (IAG). We were founded as Airmiles in 1988 and became Avios in 2011, now we\'re IAGL and we have over 30 years\' experience in loyalty.

We manage the British Airways Executive Club, Iberia Plus, Vueling Club, and the Aer Lingus AerClub, and we have an impressive range of retail, travel and financial services partners of the Avios currency.

We\'re loyalty pioneers creating the world\'s most rewarding experiences.

That\'s our vision. We help people to enjoy incredible experiences by collecting and redeeming the iconic Avios currency. We design customer loyalty programmes, build loyalty management tools, provide loyalty tech solutions, and produce invaluable data and customer insights to turn customer loyalty into a powerful tool for maximising a brand power and scale.

We\'re a vision and values led business. Our vision sets our ambition, and our values represent how we\'re going to get there. Together, this perfect partnership unites our people into a club of colleagues that know why and how we do things here. Our values are owned by everyone in the club, and are uniquely ours:

• We bring passion to our work
• We have the courage to reimagine
• We focus on agility
• We excel in delivery
• We keep learning and stay curious
• We take belonging seriously

Our colleagues bring our vision and values to life every day in all they do. For our business, for our customers and for each other.

International Airline Group