Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



JLL shapes the future of real estate through world-class services, advisory, and technology. The Associate Property Manager role in Property & Asset Management (PAM) focuses on delivering exceptional property management, contributing to the Centre of Excellence, and maintaining strong client relationships.

The Role

The Client is one of the country's leading fund managers with 8.1bn under management. Their focus is very much on the long term and emphasising on responsible and sustainable management. Performance is sought through strong relationships with all stakeholders through active management and development.



Key Responsibilities

Client Relationship

Act as the main point of contact for Asset Manager on your assets and lead this relationship in a dynamic and professional manner.

The relationship with the Client is highly collaborative involving working with the Asset Manager both on site and in their offices.

Lease and Legal Management:

Receiving, progressing, and making recommendations to the Asset Manager on occupier applications for consent to alter their demised property, wayleaves, or to underlet or assign their leasehold interest

Ensure tenant compliance with lease covenants and obligations, recommending remedies to breaches and managing any issues through to conclusion

Respond to technical queries in regards to the lease or licences

Resolving occupier matters that may influence valuation/investment considerations

Financial Management:

Work with JLL Accounts teams to Manage financial accountability including liaison with clients and tenants to manage cashflow (charge raising, non-recoverable expenditure etc) and including working with credit control and accounts payable processes where required

Service Charge:

Prepare and manage service charge budgets and reconciliations, and cash flow, in accordance with RICS guidelines and client KPIs.

ESG:

Work with various ESG and FM teams on ESG initiatives and implementation.

Align client's ESG strategy with JLL's responsibilities.

Supplier and Facility Management:

Alongside colleagues manage third-party suppliers' performance.

Inspections:

Undertake regular inspections of portfolio properties and ensure high standards of presentation are met, identified issues resolved promptly and recorded as directed.

Formal reporting of inspection to Asset Manager as part of KPI.

Transactions/Transitions:

Handle property in/out transitions, due diligence, and support acquisitions and disposals including liaison with 3rd parties such as solicitors.

To lead the JLL team and provide expert advice to asset manager on all property management matters to support transaction

Client:

Management of formal quarterly meetings with individual asset managers providing expert advice and reporting after.

Understand client PMA, asset strategies, and KPIs that you are responsible for.

Support and deliver all client KPI and deliverables.

Occupier Engagement & Customer Experience:

Engage with occupiers to maintain high customer satisfaction.

Gather intelligence on occupier business activity on behalf of client.

Assisting in the delivery of customer experience initiatives across the portfolio in close liaison with Subject Matter Expert (SMEs) and service partners



Works

Working with third parties and other JLL teams on Major Works and other site-based projects

Health & Safety:

Understand relevant Health and Safety legislation and help implement compliance measures.

Insurance:

Support annual insurance renewal process

Have oversight of all insurance matters across the site

Ownership of end-to-end claims process.

Void property management:

Action necessary management activities on behalf of the client and their insurers.

Fees:

Ensure all fee work that falls outside the PMA or is an agreed additional fee is raised and tracked accordingly to process.



Additional Responsibilities

Play an active role in securing new business and expansion of existing client relationships.

If required line manage team members to guide career progression / manage performance.

Continually driving change and progress in the business to evolve with Client and market demands

Project based work (internal & external)

Identify cross-selling opportunities.

Investigate and remedy pre-existing property management issues.



Candidate Profile

Preferably MRICS qualified with 5+ years in property management.

Recognised subject matter expert.

Strategic thinker with innovative problem-solving skills.

Strong commercial acumen and client relationship skills.

Results-driven with ability to set and achieve ambitious targets.

Self-motivated leader who fosters teamwork.

Excellent communication and negotiation skills.

Advanced IT skills, particularly in property management systems.

Sharp analytical and problem-solving abilities.

Excels in financial planning and operational reporting.

Experience with cross-functional projects.



Behavioural Skills

Strong leadership and deep understanding of property/asset management.

Strong and professional communication skills (internal & external).

Commitment to innovation and inclusive practices.

Adhere to JLL Working Practices guidelines.

Provide line management and mentoring.

Implement value-added initiatives.

Maintain strong presence within PAM team.

Contribute and help drive an inclusive office culture.



This role offers opportunities for professional growth, flexibility, and personalised benefits while making a positive impact on the real estate industry.



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.