Job Description

Job Title:

Attractions Supervisor

Department:

Attractions

Location:

Canary Wharf

Role Description

Supporting the attractions managers and leading the attractions team on shift, you are responsible for the delivery of a high class entertainment operation. Supervising a team of 70+ hosts, working across 21 CUBEs, ensuring the best customer experience.

Essential Duties and Responsibilities

Supervising the department on shift, ensuring attractions team members are providing a suitable performance of 'Game show host' for every customer. Rotating staff as required during shifts according to customer flow. Escalating any issues to the correct superior staff. Learn and familiarise yourself with all games, including set up and rules. Maintain a clean and presentable service area at all times. Assist in setting up the venue before opening. When required to, assuming the role of CUBE host to help. Deputise in the absence of Attractions Managers. Complete daily Duty reports. Organise group bookings with the Group Bookings team.

Other Duties and Responsibilities

Ensure all training is promptly completed and documented. Proactively contribute to and suggest ways of improving company processes. Implement new procedures as directed by senior team. Assisting in the onboarding and upskilling of newer members of the team.

Skills

Technical

5 years of Customer Service experience. Experience in a presenting or performing role. Experience in a competitive socialising or games venue. Experience working in high volume venues. Experience leading large teams as well as working independently.

Personal

Confident, engaging and enthusiastic manner. Flexibility to work regular evenings and weekends. Positive, 'Can do' attitude, picking up any additional responsibilities to help the wider team. A keen eye for detail, never compromising on standards and keen to deliver an amazing service. Ability to think on your feet and adapt. Strong communication with excellent verbal and written English.
Job Type: Full-time

Pay: 35,000.00 per year

Benefits:

Employee discount Health & wellbeing programme Referral programme Store discount
Experience:

Management: 5 years (preferred) Hospitality: 5 years (required)
Work Location: In person