Job Description

Are you a highly organised, professional audio typist looking to make a difference in a specialist healthcare setting? We're seeking a motivated individual to join our friendly and dynamic administrative team within the Specialised Rehabilitation Service - Spinal Injuries.In this vital role, you'll provide high-quality administrative and audio typing support to ensure the smooth running of our service and help deliver excellent patient care. Your attention to detail, ability to prioritise, and commitment to confidentiality will be key in supporting our clinical teams.What We're Looking For:Excellent audio typing and computer skills - OCR Level II or equivalent office-based typing experience is essential.Previous administrative experience in a busy office setting, ideally within the NHS or a similar healthcare environment.A methodical, organised and flexible approach, with the ability to manage competing demands.Strong communication skills and a professional, respectful attitude at all times.A commitment to upholding the Trust's PROUD values (Patient first, Respectful, Ownership, Unity, Deliver)Main duties of the job. Ensure the typing of clinical correspondence is accurate and timely to distribute to patients and care professionals.. Support the Secretarial Team with adhoc admin duties as and when appropriate.. Audio type clinicians letters from dictation. Undertake administration functions for the department, such as data input, photocopying, filing, letter writing, etc.. Undertake accurate recording / inputting and amending of data within Trust information systems.. Communicate effectively with the use of tact and diplomacy, and seek to overcome barriers to effective communication. This may require the use of multiple communication methods.. Work collaboratively with the wider departmental team to ensure a consistent and effective Patient First service.. Actively use initiative within the role but seek guidance when required and appropriate.. Assist and support in the development and improvement of the service and in the implementation of Trust and Departmental policies and procedures.. Complete all mandatory training required by the Trust and actively participate in personal development.. Assist and support the development and training of new team members.. Undertake effective prioritisation of own workload and the coordination of activities / duties related to the role.. Adhere to all Trust and Departmental Policies and Procedures.About usYou will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff.This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.DetailsDate posted19 May 2025Pay schemeAgenda for changeBandBand 2Salaryxc2xa324,169 a year pa/pro rata for part time staffContractPermanentWorking patternFull-timeReference number190-0334-DIRJob locationsNorthern General HospitalHerries RoadSheffieldS5 7AUJob descriptionJob responsibilitiesPlease view the attached and Person Specification documents for full details regarding this post.When completing your application please ensure that you clearly demonstrate how you meet the role criteria.Job descriptionJob responsibilitiesPlease view the attached and Person Specification documents for full details regarding this post.When completing your application please ensure that you clearly demonstrate how you meet the role criteria.Person SpecificationQualificationsEssential

• GCSE at Grade C/4 in English and Maths (or equivalent qualifications) or equivalent experience
• OCR l or II Typewriting qualification or equivalent typing experience within an office environment

ExperienceEssential

• Experience of working within an office environment
• Experience of working in a public facing role

Desirable

• Relevant experience within the NHS

Further TrainingEssential

• Knowledge of / experience of using information and/or customer service systems.
• Working knowledge of Microsoft Office packages including Outlook, Excel and Word.

Desirable

• Previous experience Infoflex / 59R Software
• Previous experience of PAS / Infoflex / SystmOne (area specific software)

Skills and KnowledgeEssential

• Understanding of data protection issues and the ability to maintain confidentiality
• Excellent communication skills, with ability to deal with staff at all levels.
• Displays use of initiative with effective organisational skill
• Ability to prioritise and work to strict/conflicting deadlines
• On-going commitment to personal development

Person SpecificationQualificationsEssential

• GCSE at Grade C/4 in English and Maths (or equivalent qualifications) or equivalent experience
• OCR l or II Typewriting qualification or equivalent typing experience within an office environment

ExperienceEssential

• Experience of working within an office environment
• Experience of working in a public facing role

Desirable

• Relevant experience within the NHS

Further TrainingEssential

• Knowledge of / experience of using information and/or customer service systems.
• Working knowledge of Microsoft Office packages including Outlook, Excel and Word.

Desirable

• Previous experience Infoflex / 59R Software
• Previous experience of PAS / Infoflex / SystmOne (area specific software)

Skills and KnowledgeEssential

• Understanding of data protection issues and the ability to maintain confidentiality
• Excellent communication skills, with ability to deal with staff at all levels.
• Displays use of initiative with effective organisational skill
• Ability to prioritise and work to strict/conflicting deadlines
• On-going commitment to personal development

NHS