Job Description

Do you have a passion for working in the heart of your local community and are driven by making a difference? Then

Citizens Advice Mid Mercia

is the organisation for you

.

Our free and independent advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won't turn people away. We make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.

We are looking to recruit 2

Autism Project Officers

to support with all the autism contracts to deliver expertise in relation to autism and wider neurodivergence to communities within Derbyshire and Derby city. The role will include supporting with our helplines and email support, drop-in events, training, social media, community engagement and events.

We are looking for someone who:

Has excellent communication skills*
Can manage own time effectively with a keen eye for detail*
Can complete tasks to the highest quality*
Can monitor and maintain own standards ensuring work is accurate*
Has worked in a public-facing role*
Is experienced in working with a diverse range of people and providing a welcoming environment for clients*
Has an understanding of the issues affecting society and their implications for clients and service provision*
Is in possession of a full driving licence and use of a car, or otherwise able to fulfil the travel requirements necessary*

Full training and support will be given to the successful candidate to enable them to carry out their role

Responsibilities / Key Tasks:

Interview clients using sensitive listening and questioning skills to allow clients to explain their problem(s) and empower them to set their own priorities*
To interpret information and present options to clients*
Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate*
To maintain confidentiality, use discretion and sound judgement in undertaking all areas of responsibilities*

What we offer in return:

28 days entitlement

plusbank holidays pro-rata Full advice training is offered to all members of staff regardless of role to Advice Quality Standard (AQS) Opportunities for further training and continuous professional development Internal progression opportunities Supportive environment Remote/flexible working opportunities, subject to management approval Paid DBS application, where applicable 5% pension contributions 3 month's full contractual pay for maternity, upon meeting qualifying criteria
We value the health & wellbeing of our teams, and this is very important to us. As such, we offer time out breaks and Telus Health Employee Assistance Programme for all staff and volunteers.

The essentials

Salary: 23,810 - 24,750 Hours: 37.5 hours per week Positions: 2 Location: Hybrid Working -a few days per week from one of our offices (Derby, Swadlincote), a few days from home depending on service needs Contract: fixed term until March 2026 with possible extension due to funding
Please visit our website to find the

full

and Person Specifications for this role and a helpful

Candidate Guide

on our recruitment process - https://www.citizensadvicemidmercia.org.uk/vacancies

To apply

- send your CV and cover letter, explaining why you would be suitable for this role

Closing Date:

when suitable candidate is found

Thank you for your interest in our vacancy. The above role is advertised on a rolling recruitment basis. We reserve the right to close the advert once a suitable candidate has been appointed. If you do not hear back from us within 15 working days, please assume that your application has been unsuccessful on this occasion. Please do not be discouraged from applying for other positions within our organisation.

We are a Disability Confident Employer

Citizens Advice Mid Mercia are an accredited (Level 1) Disability Confident employer, and values diversity and promotes equality. We encourage and welcome applications from suitably skilled candidates from all backgrounds. We follow the social model of disability which believes that it is the barriers created by society which disable people. We will use reasonable adjustments wherever possible to remove those barriers.

Job Types: Full-time, Fixed term contract

Pay: 23,810.00-24,750.00 per year

Benefits:

Casual dress Company events Company pension Enhanced maternity leave Health & wellbeing programme Sick pay Work from home
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Derby DE24 8BF