Job Description

TAIT partners with artists, brands, IP holders and place makers to bring culture-defining, never-before-seen experiences to life. With a legacy of innovation spanning over 45 years, TAIT has grown from pioneering in rock 'n' roll concert staging to setting the global standard for extraordinary live events and experiences through cutting-edge technology, precision engineering, and creative design. TAIT's 20 global offices have developed iconic productions and experiences in over 30 countries, all seven continents, and even outer space for renowned performers, theme parks, exhibits, and venues across the globe, including partnerships with Taylor Swift, Cirque Du Soleil, Royal Opera House, Nike, NASA, Bloomberg, Google, Beyonce, and The Olympics

Position Purpose

The Automation Engineer is part of a high-performing team with a blended mechanical and controls

skillset, serving as part of a rapid response unit to efficiently troubleshoot client issues, enhance service quality, and build and maintain local client relationships in the London area. This role will focus on being part of the London On-Call support team, assisting with day-to-day client needs through service visits, support ticket resolution and routine maintenance visits. Additionally, the Automation Engineer will collaborate with the wider TAIT group outside of London to aid the support of upgrades and installations of new and legacy London projects.

Responsibilities

London On Call Support Rotations



Consistently cover London On-Call rotations, acting as the primary point of contact during scheduled shifts. Build and maintain strong relationships with London-based clients, ensuring high levels of satisfaction and trust. Provide effective remote support when required to resolve client issues efficiently. Take ownership of and action on tickets raised by London-based clients in a timely manner. Be able to mobilize to sites within London's West End within 90 minutes of support escalations to deliver required on-site support. Be 'On-Call' for a minimum of 120 days of the year.

Project Based Responsibilities

Support the fit-up, handover and ongoing support phases of West End touring projects based in London, with the goal of providing continuity and quality service throughout the client's show run. Collaborate closely with the Wakefield Integration Team to ensure a smooth handover of projects, transitioning support responsibility to the London team. Conduct site commissioning for permanent install projects within London, to maintain and expand knowledge of TAIT's evolving system architecture and automation technologies.


General Department Responsibilities

Collaborate with cross-functional teams and other TAIT departments to support project delivery, share knowledge, and contribute to the continuous improvement of TAIT standards. Actively participate in training, knowledge-sharing, and personal development to stay current with TAIT systems and best practices. Contribute to internal documentation, lessons learned, and feedback loops to improve departmental processes and future project outcomes.

Position Requirements

High School education Good literacy and mathematical skills Experience in the entertainment industry working in an automation deployment and troubleshooting role Strong analytical skills with the ability to troubleshoot advanced automation systems. Exceptional communication skills, in writing and verbally, to articulate complex problems and solutions. Collaborative and inspirational, with a history of building strong relationships across diverse crossfunctional teams. Professional aptitude in dealing with client politics and ensuring TAIT advocacy at all times. Comfortable working in a fast-paced, ambiguous environment, embracing failure as a learning opportunity. Impeccable judgement and integrity, with the ability to make key decisions quickly and autonomously TAIT iQ configuration and troubleshooting TAIT Navigator configuration and troubleshooting Stage Technologies eChameleon configuration and troubleshooting

TAIT is an equal opportunity employer fully committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected characteristic as outlined by international, national, state, or local laws.