Job Description

We're Hiring: Customer Service Advisor

Location:

Peterborough

Salary:

Competitive, based on experience + performance-related bonuses

Hours:

Full-time

Holidays:

30 days inclusive of bank holidays (pro rata'd for part-time or mid year start)

Start Date:

ASAP

Do you have a passion for delivering exceptional customer service and a keen interest in the

automotive

industry? We're looking for an experienced, proactive and professional

Customer Service Advisor

to join our busy vehicle workshop specialising in prestige marques - BMW, MINI and MERCEDES.

This is a first contact customer-facing role where you'll be the main point of contact for our valued clients who bring their vehicles to us for servicing, diagnostic and repairs. You'll need to have relative experience for our role, as you will play a key part of our team ensuring the service process runs smoothly from start to finish, and you will be working closely with the workshop technicians to deliver an efficient and high-quality customer experience. Previous experience in an Automotive background is essential.

Key Responsibilities:

Positive welcome to all visitors, and assist customers with service bookings, queries, and progress updates. Communicate effectively across various channels including phone, email, and WhatsApp. Provide accurate advice and information on vehicle servicing and technical matters. Liaise with the workshop and line manager to coordinate job scheduling and manage workloads. Keep customers informed on progress and follow up post-service to ensure satisfaction. Upsell relevant services and products where appropriate, price any repairs needed confidently (labour + parts). Ensure customer service records and documentations are kept up to date and accurate. Register services to online electronic portals. Manage the customer flow, by coordinating vehicle collections and drop off, including loan vehicles for customer convenience. Maintain highest quality control standards across all works, through to the completed jobs.

What We're Looking For:

A strong communicator with a friendly, professional yet welcoming approach. Confident dealing with customers face-to-face and over the phone. Previous motor trade experience in a customer service or service advisor role. Comfortable using digital tools such as workshop software, Excel, Email and WhatsApp etc. Highly organised and able to handle a variety of tasks such as answering calls, greeting visitors, preparing paperwork, and returning messages simultaneously. A collaborative team player with a proactive attitude to excel in the position. A level of knowledge about vehicle servicing is desirable, though not essential. Full UK driving licence preferred.

Why Join Us?

Competitive salary with performance-based incentives Be part of a respected, family-run business with a strong local reputation Join a close-knit, supportive team that values your contribution Enjoy a varied and fast-paced role--no two days are the same Take pride in delivering premium service to prestige vehicle owners Staff perks such as free parking, tea/coffee, branded workwear, and occasional team events (lunches; dinners; pub etc)

How to Apply:

Please send your CV and a brief cover letter outlining why you're a great fit for the role to:

natalie@bartlett-auto.com

When replying please use the subject

Service Advisor Peterborough - [Your Name]

We appreciate your interest--only shortlisted applicants will be contacted for an interview.

Job Types: Full-time, Permanent

Pay: 28,000.00-30,500.00 per year

Additional pay:

Bonus scheme Commission pay
Benefits:

On-site parking Private medical insurance
Schedule:

Day shift Monday to Friday No weekends
Experience:

Automotive Customer service: 2 years (required) Upsell: 2 years (required) Sales: 2 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 14/07/2025
Reference ID: Service Advisor Peterborough