Job Description

To work closely with the nursing, mammography, management, and medical staffing teams to ensure that any issues in clinic are raised immediately to maintain an excellent level of service to patients/clients.
To manage the follow up bookings of designated cancer results clinics and ensure that these are booked efficiently and that any booking issues are raised immediately with the management, nursing, and medical staffing teams to ensure patient care is not compromised.
Main duties of the job
The post-holder will deal with incoming calls from colleagues, patients and other services.
To provide a courteous and professional reception service to patients/clients and clinicians in line with office procedures, contributing to the overall efficient and effective running of the North London Breast Screening unit.
To be fully competent in all administration functions required by NLBSS.
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
Previous applicants need not apply.
For more information please follow linkhttps://www.royalfreelondonjobs.co.uk/
Details
Date posted
19 December 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
29,179 a year per annum inclusive HCAS
Contract
Fixed term
Duration
8 months
Working pattern
Full-time
Reference number
391-RFL-7635965
Job locations
North London Breast Screening Service, Deansbrook House, Edgware Community Hospital
Deansbrook Road
Edgware
HA8 9BA
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust. Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person Specification
Trust Values
Essential

• Demonstrable ability to meet the Trust Values

Education & Qualifications
Essential

• 5 GCSE's or equivalent

Desirable

• 3 A Levels or equivalent
• NVQ2 in Business Administration or Customer Care or equivalent
• Key Skills Level 2 in Literacy or equivalent

Experience
Essential

• Experience of undertaking detailed, intensive work in a busy administrative environment
• Experience of using information technology such as Word and Excel in work-related activities.

Desirable

• Experience of dealing sensitively with client/patient concerns in emotive and distressing circumstances.

Skills and aptitudes
Essential

• Good organisational skills
• Ability to use own skill and judgement to select the most appropriate action from a range of alternative approaches
• Able to sustain meticulous attention to accuracy and detail
• Good level of verbal and written communications
• Good interpersonal and listening skills
• Able to handle difficult and distressing situations effectively
• Able to prioritise own workload to set and meet deadlines
• Able to compose correspondence and reports
• Able to work as part of a team.
• Good working knowledge of relevant Microsoft office packages i.e. Word, Excel, Outlook

Desirable

• Able to present information to others
• Able to influence, advise and motivate others
• Good knowledge of the NHS Breast Screening programme
• Good knowledge of the National Breast Screening computer System (NBSS) and its operation
• Good understanding of general office working procedures

Others
Essential

• Light Physical work

Desirable

• Flexible working time

Person Specification
Trust Values
Essential

• Demonstrable ability to meet the Trust Values

Education & Qualifications
Essential

• 5 GCSE's or equivalent

Desirable

• 3 A Levels or equivalent
• NVQ2 in Business Administration or Customer Care or equivalent
• Key Skills Level 2 in Literacy or equivalent

Experience
Essential

• Experience of undertaking detailed, intensive work in a busy administrative environment
• Experience of using information technology such as Word and Excel in work-related activities.

Desirable

• Experience of dealing sensitively with client/patient concerns in emotive and distressing circumstances.

Skills and aptitudes
Essential

• Good organisational skills
• Ability to use own skill and judgement to select the most appropriate action from a range of alternative approaches
• Able to sustain meticulous attention to accuracy and detail
• Good level of verbal and written communications
• Good interpersonal and listening skills
• Able to handle difficult and distressing situations effectively
• Able to prioritise own workload to set and meet deadlines
• Able to compose correspondence and reports
• Able to work as part of a team.
• Good working knowledge of relevant Microsoft office packages i.e. Word, Excel, Outlook

Desirable

• Able to present information to others
• Able to influence, advise and motivate others
• Good knowledge of the NHS Breast Screening programme
• Good knowledge of the National Breast Screening computer System (NBSS) and its operation
• Good understanding of general office working procedures

Others
Essential

• Light Physical work

Desirable

• Flexible working time

Skills Required