Job Description

Job overview



Professional Development Administrative Coordinator



An exciting opportunity has arisen for a creative and innovative individual, with a passion for Clinical Education, to join the Professional Development team in a full-time substantive post. This post will be the administration coordinator focusing on the clinical training workstream within the department.



The role will involve planning and coordinating clinical training events and courses for professional development functions, including coordinating activities with other professional agencies.



You would be responsible in undertaking all administrative functions for the clinical training workstreams and training needs across the trust as well as supervising the Band 3 administrators and an apprenticeship administrator.



Main duties of the job

You will:

To work with the Professional Development Managers and Administration Manager to ensure that clinical training programmes are provided as required including monitoring and supporting the review and amendment of course content as required.

Liaise with Administration Manager, Education and Training Administrators, in order to clarify specific needs around the delivery of training programmes on a regular basis, such as venue size, group sizes, equipment needed, number of training sessions required to meet demand and contractual requirements.

P roduce information in accessible forms taking account of the diverse needs of customers and learners, including emails, letters, workbooks, presentations, handouts and spreadsheets.

Record, analyse and monitor evaluations, attendance and other data, producing reports as required.

To work with the Administration Manager in arranging, confirming and monitoring conference events, formal/ informal meetings and appointments, to include suitable venue bookings when required

To manage the process for booking clinical training subjects to ensure that training spaces are effectively utilised, promoting spaces to staff target audiences in a timely manner via Virtual Campus, weekly staff e-brief and distribution lists.

To co-ordinate, monitor and problem solve scheduling of training activity where Trainers are off sick, liaising with the appropriate manager to reduce cancellations of training.



Working for our organisation



Be Part of Our Team...



BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.



If you want to 'Be Part of Our Team' and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.



IMPORTANT



Please ensure you check your Trac account regularly as this is how we will communicate with you during the shortlisting and selection process

Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including business email address, telephone contact details and postal address



Detailed job description and main responsibilities



You will be working in partnership with your colleagues within the Professional Development team and with key individuals within the divisions and external training organizations.



For further details, please see the attached and Person Specification document.



Person Specification



Qualifications and Training

Essential Criteria:

Educated to GCSE level, Grade C or above or equivalent in Maths and English Computer literacy at ECDL or equivalent



Computer literacy at ECDL or equivalent



NVQ Level 3 qualification in Business Administration or equivalent



NVQ Customer Service Level 3 or equivalent



Experience

Essential Criteria:

Relevant experience of organising and facilitating event.

Relevant experience of creating and maintaining databases and spreadsheets

Relevant experience of a training environment

Relevant experience of a customer service orientated environment

Relevant experience of using a centralised recording system e.g. Oracle Learning Management (OLM), Virtual Campus

Relevant experience of working in a supervisory capacity and willing to work towards a first level line management qualification



Skills & Knowledge

Essential Criteria:

Understanding of Equality and Diversity

Knowledge of administration systems

Working knowledge of MS Office packages including Word, Excel, PowerPoint, Outlook etc.

Ability to work on own initiative and problem solve

Ability to develop and sustain partnerships working across organisational boundaries

High level of skill in planning, prioritising and organising work of self and others

Excellent planning/ diary management skills

Good communication and interpersonal skills



Personal Qualities

Essential Criteria:

Ability to work accurately to strict deadlines

Shows a high degree of awareness towards the needs of customers

Works well under pressure and with conflicting priorities

Approachable

Ability to work as part of a team

Flexible attitude to work