Job Description

An exciting opportunity has arisen for a creative and innovative individual, with a passion for Clinical Education, to join the Professional Development team in a full-time substantive post. This post will be the administration coordinator focusing on the clinical training workstream within the department.The role will involve planning and coordinating clinical training events and courses for professional development functions, including coordinating activities with other professional agencies.You would be responsible in undertaking all administrative functions for the clinical training workstreams and training needs across the trust as well as supervising the Band 3 administrators and an apprenticeship administrator.Main duties of the jobMain duties of the jobYou will:

• To work with the Professional Development Managers and Administration Manager to ensure that clinical training programmes are provided as required including monitoring and supporting the review and amendment of course content as required.
• Liaise with Administration Manager, Education and Training Administrators, in order to clarify specific needs around the delivery of training programmes on a regular basis, such as venue size, group sizes, equipment needed, number of training sessions required to meet demand and contractual requirements.
• Produce information in accessible forms taking account of the diverse needs of customers and learners, including emails, letters, workbooks, presentations, handouts and spreadsheets.
• Record, analyse and monitor evaluations, attendance and other data, producing reports as required.
• To work with the Administration Manager in arranging, confirming and monitoring conference events, formal/ informal meetings and appointments, to include suitable venue bookings when required
• To manage the process for booking clinical training subjects to ensure that training spaces are effectively utilised, promoting spaces to staff target audiences in a timely manner via Virtual Campus, weekly staff e-brief and distribution lists.
• To co-ordinate, monitor and problem solve scheduling of training activity where Trainers are off sick, liaising with the appropriate manager to reduce cancellations of training.

About usWorking for our organisationBe Part of Our Team...BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.If you want to 'Be Part of Our Team' and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.IMPORTANTPlease ensure you check your Trac account regularly as this is how we will communicate with you during the shortlisting and selection processPlease ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including business email address, telephone contact details and postal addressDetailsDate posted19 May 2025Pay schemeAgenda for changeBandBand 4Salaryxc2xa326,530 to xc2xa329,114 a year Per AnnumContractPermanentWorking patternFull-timeReference number820-6979927-CORJob locationsMoseley Hall HospitalAlcester RoadBirminghamB12 8JLJob descriptionJob responsibilitiesDetailed job description and main responsibilitiesYou will be working in partnership with your colleagues within the Professional Development team and with key individuals within the divisions and external training organizations.For further details, please see the attached and Person Specification document.Person SpecificationQualifications and TrainingEssential Criteria:

• Educated to GCSE level, Grade C or above or equivalent in Maths and EnglishComputer literacy at ECDL or equivalent

Computer literacy at ECDL or equivalentNVQ Level 3 qualification in Business Administration or equivalentNVQ Customer Service Level 3 or equivalentExperienceEssential Criteria:

• Relevant experience of organising and facilitating event.
• Relevant experience of creating and maintaining databases and spreadsheets
• Relevant experience of a training environment
• Relevant experience of a customer service orientated environment
• Relevant experience of using a centralised recording system e.g. Oracle Learning Management (OLM), Virtual Campus
• Relevant experience of working in a supervisory capacity and willing to work towards a first level line management qualification

Skills & KnowledgeEssential Criteria:

• Understanding of Equality and Diversity
• Knowledge of administration systems
• Working knowledge of MS Office packages including Word, Excel, PowerPoint, Outlook etc.
• Ability to work on own initiative and problem solve
• Ability to develop and sustain partnerships working acrossorganisational boundaries
• High level of skill in planning, prioritising and organising work of self and others
• Excellent planning/ diary management skills
• Good communication and interpersonal skills

Personal QualitiesEssential Criteria:

• Ability to work accurately to strict deadlines
• Shows a high degree of awareness towards the needs of customers
• Works well under pressure and with conflicting priorities
• Approachable
• Ability to work as part of a team
• Flexible attitude to work

Job descriptionJob responsibilitiesDetailed job description and main responsibilitiesYou will be working in partnership with your colleagues within the Professional Development team and with key individuals within the divisions and external training organizations.For further details, please see the attached and Person Specification document.Person SpecificationQualifications and TrainingEssential Criteria:

• Educated to GCSE level, Grade C or above or equivalent in Maths and EnglishComputer literacy at ECDL or equivalent

Computer literacy at ECDL or equivalentNVQ Level 3 qualification in Business Administration or equivalentNVQ Customer Service Level 3 or equivalentExperienceEssential Criteria:

• Relevant experience of organising and facilitating event.
• Relevant experience of creating and maintaining databases and spreadsheets
• Relevant experience of a training environment
• Relevant experience of a customer service orientated environment
• Relevant experience of using a centralised recording system e.g. Oracle Learning Management (OLM), Virtual Campus
• Relevant experience of working in a supervisory capacity and willing to work towards a first level line management qualification

Skills & KnowledgeEssential Criteria:

• Understanding of Equality and Diversity
• Knowledge of administration systems
• Working knowledge of MS Office packages including Word, Excel, PowerPoint, Outlook etc.
• Ability to work on own initiative and problem solve
• Ability to develop and sustain partnerships working acrossorganisational boundaries
• High level of skill in planning, prioritising and organising work of self and others
• Excellent planning/ diary management skills
• Good communication and interpersonal skills

Personal QualitiesEssential Criteria:

• Ability to work accurately to strict deadlines
• Shows a high degree of awareness towards the needs of customers
• Works well under pressure and with conflicting priorities
• Approachable
• Ability to work as part of a team
• Flexible attitude to work

Person SpecificationQualificationsEssential

• Educated to GCSE level, Grade C or above or equivalent in Maths and English
• Computer literacy at ECDL or equivalent
• NVQ Level 3 qualification in Business Administration or equivalent
• NVQ Customer Service Level 3 or equivalent

ExperienceEssential

• Relevant experience of organising and facilitating events
• Relevant experience of creating and maintaining databases and spreadsheets
• Relevant experience of a training environment
• Relevant experience of a customer service orientated environment
• Relevant experience of using a centralised recording system e.g. Oracle Learning Management (OLM), Virtual Campus
• Relevant experience of working in a supervisory capacity and willing to work towards a first level line management qualification

Desirable

• Relevant experience of working within the NHS

skills/knowledgeEssential

• Understanding of Equality and Diversity
• Knowledge of administration systems
• Working knowledge of MS Office packages including Word, Excel, PowerPoint, Outlook etc.
• Ability to work on own initiative and problem solve
• Ability to develop and sustain partnerships working across organisational boundaries
• High level of skill in planning, prioritising and organising work of self and others
• Excellent planning/ diary management skills
• Good communication and interpersonal skills

Personal QualitiesEssential

• Ability to work accurately to strict deadlines
• Shows a high degree of awareness towards the needs of customers
• Works well under pressure and with conflicting priorities
• Approachable
• Ability to work as part of a team
• Flexible attitude to work

Other Job RequirementsEssential

• Will be required to travel to various training venues

Person SpecificationQualificationsEssential

• Educated to GCSE level, Grade C or above or equivalent in Maths and English
• Computer literacy at ECDL or equivalent
• NVQ Level 3 qualification in Business Administration or equivalent
• NVQ Customer Service Level 3 or equivalent

ExperienceEssential

• Relevant experience of organising and facilitating events
• Relevant experience of creating and maintaining databases and spreadsheets
• Relevant experience of a training environment
• Relevant experience of a customer service orientated environment
• Relevant experience of using a centralised recording system e.g. Oracle Learning Management (OLM), Virtual Campus
• Relevant experience of working in a supervisory capacity and willing to work towards a first level line management qualification

Desirable

• Relevant experience of working within the NHS

skills/knowledgeEssential

• Understanding of Equality and Diversity
• Knowledge of administration systems
• Working knowledge of MS Office packages including Word, Excel, PowerPoint, Outlook etc.
• Ability to work on own initiative and problem solve
• Ability to develop and sustain partnerships working across organisational boundaries
• High level of skill in planning, prioritising and organising work of self and others
• Excellent planning/ diary management skills
• Good communication and interpersonal skills

Personal QualitiesEssential

• Ability to work accurately to strict deadlines
• Shows a high degree of awareness towards the needs of customers
• Works well under pressure and with conflicting priorities
• Approachable
• Ability to work as part of a team
• Flexible attitude to work

Other Job RequirementsEssential

• Will be required to travel to various training venues

NHS