Job Description

At AWP NHS Trust we have a Transport Department who are responsible for and manage several transport related services.
These include (but are not limited to):

• Patient Transport Booking Line
• Trust Wide Pharmacy / internal items courier services
• AWP leased vehicles and associated management.
• Liaising with internal and external stakeholders at all levels.

We are looking for a confident, enthusiastic individual who has very good attention to detail and works well under pressure to assist in managing the above services.
The Transport Coordinator role involves the management of a small team of Transport Drivers and Transport Booking Operatives.
Most challenging part of the role is:

• Ability to manage staff in differing roles
• Database monitoring and associated administration
• High level IT skills preferred including Microsoft Office
• Being aware of operational commitments and ability to make changes at short notice to keep services running.

If you feel this role is something of interest to you please refer to the job description for more information on the role and tasks required.
Main duties of the job
The Transport Coordinator will be fully responsible for the day to day management of the Transport couriers and transport booking staff.
Ensure services the department is committed to provide are maintained at all times.
Management of staff including supervision, HR processes, attendance, sickness, annual leave, administration, and any other tasks in order to maintain the operational demands of the service.
The Transport Coordinator would also be communicating with internal and external stakeholders, and being the point of contact for any other ad-hoc queries/requirements that would need addressing.
Ability to work under pressure and effectively manage different staff groups such as transport drivers and transport booking operatives.
About us
We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust):a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.
We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.
Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.
AWP is committed to support and create a positive research and evidence-based environment and culture, which can have a beneficial impact on everyone who works for the organisation and the care we provide to those who use our services.
At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.
Details
Date posted
26 June 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
26,530 to 29,114 a year (pay award pending)
Contract
Permanent
Working pattern
Full-time
Reference number
342-EFM039-0625
Job locations
Beversbrook Pharmacy Hub - Calne
Calne
SN11 9PR
Job description
Job responsibilities
The Transport Supervisor will be fully responsible for the day to day management of the Transport staff, ensuring any services the department is committed to provide is maintained at all times, to ensure sickness and annual leave is covered along with any administration work generated within the department.
The Transport Coordinator would also be communicating with internal and external stakeholders, answering any queries and being the point of contact for any other ad-hoc queries/requirements that would need addressing.
These will include (but not be limited to):
Covering Annual Leave / Sickness of Drivers (changeable shift patterns) Dealing with queries/complaints from internal and external stakeholders. Day to day problem solving to ensure the transport service commitments are fulfilled. Management of staff Appraisal and Supervision General Administrative duties including filing/data processing etc. To drive all trust vehicles safely and sensibly adhering to the Road Traffic Act and regulations currently in force and be responsible for any fines that arise from driving at work. Excellent Communication Skills Management and administration of transport department paperwork and documents such as Timesheets/Vehicle Check documents/H & S risk assessments/supervision records/Rostas etc. Maintaining databases regarding staff attendance and rostas/payroll information. Point of Contact within the Trust for any Transport Queries. Participate in facilities 24 hour On- Call Rota when weather conditions are deamed to be at a level where additional Trust operational support is required. This would be in suitable vehicles for the weather conditions. Liaise with a range of stakeholders, both internal and external to the organisaion, including: Medical Staff, Service Users, Other AWP departments (payroll/Bank/HR etc), Lease Companies, other relevant agencies/companies. To manage all statutory vehicle and driving records and ensure all records are maintained. To manage, record and organise vehicle delivery/collection documentation. To participate in activities to support the Transport Department as agreed or requested by the Transport Officer e.g.; attendance at meetings, collection/delivery of vehicles, relief driving in the event of sickness or annual leave etc. Planning and Organising of Rostas to ensure that the maximum level of cover is provided from the staff available whilst being aware of cost implications. Maintain official records, including time, sickness and holiday records for all staff within the Transport Dept. To assist the Transport Officer in the recruitment of staff as required. To participate in providing initial and on-going training for transport staff as required. To maintain records of such training in accordance with Trust procedures. To ensure that good driving practices are adhered to within the department. Maintain staff confidentiality at all times Liaise with the Transport Officer and/or any other facilities managers, AWP staff, pharmacy staff or any other staff or agencies as and when required. Job description
Job responsibilities
The Transport Supervisor will be fully responsible for the day to day management of the Transport staff, ensuring any services the department is committed to provide is maintained at all times, to ensure sickness and annual leave is covered along with any administration work generated within the department.
The Transport Coordinator would also be communicating with internal and external stakeholders, answering any queries and being the point of contact for any other ad-hoc queries/requirements that would need addressing.
These will include (but not be limited to):
Covering Annual Leave / Sickness of Drivers (changeable shift patterns) Dealing with queries/complaints from internal and external stakeholders. Day to day problem solving to ensure the transport service commitments are fulfilled. Management of staff Appraisal and Supervision General Administrative duties including filing/data processing etc. To drive all trust vehicles safely and sensibly adhering to the Road Traffic Act and regulations currently in force and be responsible for any fines that arise from driving at work. Excellent Communication Skills Management and administration of transport department paperwork and documents such as Timesheets/Vehicle Check documents/H & S risk assessments/supervision records/Rostas etc. Maintaining databases regarding staff attendance and rostas/payroll information. Point of Contact within the Trust for any Transport Queries. Participate in facilities 24 hour On- Call Rota when weather conditions are deamed to be at a level where additional Trust operational support is required. This would be in suitable vehicles for the weather conditions. Liaise with a range of stakeholders, both internal and external to the organisaion, including: Medical Staff, Service Users, Other AWP departments (payroll/Bank/HR etc), Lease Companies, other relevant agencies/companies. To manage all statutory vehicle and driving records and ensure all records are maintained. To manage, record and organise vehicle delivery/collection documentation. To participate in activities to support the Transport Department as agreed or requested by the Transport Officer e.g.; attendance at meetings, collection/delivery of vehicles, relief driving in the event of sickness or annual leave etc. Planning and Organising of Rostas to ensure that the maximum level of cover is provided from the staff available whilst being aware of cost implications. Maintain official records, including time, sickness and holiday records for all staff within the Transport Dept. To assist the Transport Officer in the recruitment of staff as required. To participate in providing initial and on-going training for transport staff as required. To maintain records of such training in accordance with Trust procedures. To ensure that good driving practices are adhered to within the department. Maintain staff confidentiality at all times Liaise with the Transport Officer and/or any other facilities managers, AWP staff, pharmacy staff or any other staff or agencies as and when required.
Person Specification
Education & Qualification
Essential

• BTEC/NVQ Level 3 in management or equivalent level of experience

Desirable

• Certificate in Logistics and transport (CILT) - Level 3 or above, or equivalent level of experience.

Experience and Knowledge
Essential

• Experience of managing transport and logistic services

Desirable

• 12+ months experience managing transport logistic services

Skills and Abilities
Essential

• Basic experience in IT and using Microsoft office

Desirable

• Recognised qualification in relevant IT software and/or Microsoft office

Skills and Abilities
Essential

• Experience in operational management with key skills and abilities

Desirable

• 12+ months experience in operational management with key skills and abilities

Person Specification
Education & Qualification
Essential

• BTEC/NVQ Level 3 in management or equivalent level of experience

Desirable

• Certificate in Logistics and transport (CILT) - Level 3 or above, or equivalent level of experience.

Experience and Knowledge
Essential

• Experience of managing transport and logistic services

Desirable

• 12+ months experience managing transport logistic services

Skills and Abilities
Essential

• Basic experience in IT and using Microsoft office

Desirable

• Recognised qualification in relevant IT software and/or Microsoft office

Skills and Abilities
Essential

• Experience in operational management with key skills and abilities

Desirable

• 12+ months experience in operational management with key skills and abilities