Job Description

Location: Floating Bank cover throughout Kirklees, Calderdale and Wakefield


Hourly rate: 12.24 per hour


Responsible to: Shop Manager & Area Manager


Responsible for: Retail Assistant & Volunteers

OVERVIEW OF ROLE

As Bank Assistant Shop Manager, you will support the Shop Manager to develop and manage a shop. In this hands-on role, youll have the shop running like clockwork and the team made up of colleagues and volunteers achieving sales targets and delivering excellent customer service.


You dont need to have worked in a shop before, but what you definitely do need is a passion for building great customer relationships so that passing shoppers and people bringing donations become devoted customers.


Selling a wide variety of good quality items, from household goods to clothes, toys, DVDs and bric-a-brac, all our shops are busy and popular. But our shops are not just a place for people to donate or shop, but also to build careers, volunteer and support our cause.


So if youre skilled at leading, motivating and inspiring a team and excited about making a difference to local children and families, we want to hear from you.


For an informal chat about the role, please contact Kay Dent, Area Manager on 07741 194050

JOB DESCRIPTION

Role Summary

Every penny of profit made by our shops helps us continue to be here for the children and families who desperately need our support. Our shops are also an essential part of the local community a place for people not just to donate or shop, but to build careers, volunteer and support our cause. Theyre also a vital way for us to share the magic of Forget Me Not far and wide.


As Assistant Shop Manager, your role will be to support the shop manager in developing and managing one of our shops. In this really hands-on role, your excellent talent for organisation will ensure the effective management of a team of colleagues and volunteers to achieve sales targets and maintain excellent merchandising standards.


As one of our ambassadors in the community, youll help us deliver class-leading customer service, while also complying with hospice and retail policies and procedures and security, health and safety standards in the shop.


To find out more about working for Forget Me Not Children's Hospice please see our recruitment pack

Main Duties and Key Responsibilities

Income

Help lead on achieving profit targets by maximising sales and minimising costs. Ensure that the store delivers an exceptional level of customer service at all times. Monitor core retail pricing to ensure the shop achieves the optimum price level. Support your shop manager to achieve the required Gift Aid conversion rates on all donations especially high value items, in addition to managing the Gift Aid process. Actively support any Forget Me Not fundraising promotions. Manage the shop in the absence of the shop manager. Become a local champion for Forget Me Not, promoting the work that we do for children and families.

Premises

Ensure the shop has a high standard of display and encourage regular stock renewal to ensure fresh innovative displays to improve kerb appeal and footfall. Ensure volunteers are aware of the importance of and implement correct merchandising techniques. Ensure shop premises are clean and tidy at all times and that goods are displayed in an attractive, presentable and safe manner. Ensure that all statutory responsibilities are met, including Fire and Health & Safety Regulations. Hold shop keys, and in the absence of the shop manager, open and close the premises for trading hours and respond to any emergency call outs if and when necessary.

Stock

Ensure that the shop has sufficient saleable stock and work with the shop manager to increase donations of stock where necessary. Encourage donations from the general public and other sources to increase the amount of stock and meet sales requirements. Ensure that stock/sorting areas are efficiently and safely organised. Accept, sort, price and display stock in line with company guidelines, acknowledging receipt and arranging collection where necessary. Undertake manual work as required including moving stock. Price stock at a consistent level in accordance with company price guides.

People

Ensure that the shop has the correct level of cover throughout the year, covering when and where necessary for annual leave or sick leave. Actively recruit quality and reliable volunteers. Work with the shop manager to identify specific training needs for volunteers and yourself. Train and develop paid staff and volunteers to enable them to perform their jobs effectively. Promote a happy working environment for staff and volunteers. Inform the shop team of business communications, promotions and information relating to our work.

Administration

Ensure all administration is completed, mailed and filed correctly. Ensure all company administrative and financial procedures are followed including banking, weekly returns, and maintenance of petty cash account, performance returns, and volunteer records. Notify your line manager/Retail Operations Manager in the event of a break-in, shop lifting or security incident. And liaise with the police where appropriate. Ensure all staff and volunteers lock all purses and valuables in a locker.

Budgets

Work with the shop manager to achieve the shop income/expenditure targets. Proactively address any fall in sales together with the shop manager.

Security

Ensure that volunteers are security conscious and follow the correct procedures as laid out in the shop managers manual. Check that all premises are secure and report any concerns to the shop manager. Ensure that police are informed of all current key holders details. Inform relevant bodies where there has been, or there is suspicion of, a breach of any security procedures. Ensure cash handling procedures are followed in the shop.

We expect all staff to undertake any other duties within the scope, spirit and purpose of the job, the title of the post and its grading, as requested by your line manager or their higher level of authority on behalf of the charity.



For all of our roles we expect employees to abide by the expectations set out within the Together for Families Framework (click here). Complying with Together for Families means that we will all act with integrity to ensure we are trusted the people we care for, the people we work with and everyone who supports Forget Me Not.

Person specification

Skills and experience

Excellent organisational skills Ability to communicate effectively both verbally and in writing IT Literate, excellent skills using Microsoft packages Excellent standards of record keeping, both written and computerised Ability to work flexible, frequently unsocial hours Previous charity retail experience (desirable) Previous experience managing a team (desirable)

This role will involve evening and weekend work so flexibility is essential.



This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Equality and Diversity

Please note that we are committed to equality and diversity and make the following pledge in relation to our recruitment practices;

We will actively encourage and support under-represented groups to join us as employees We will always interview you if you are an applicant with disability who meets the essential requirements of the job and will provide adjustments to the recruitment process if required. We are committed to supporting part time and flexible working; we will consider part time working requests for all our roles

Please click here to view our full equality, diversity and inclusion pledge

Thank you Key Fund!

We are incredibly grateful to Key Fund, a social enterprise who provide flexible loans and grants to help enterprises start up, become sustainable, and grow; creating jobs, reinvigorating communities and offering social investment.

The Key Fund has provided Forget Me Not Childrens Hospice with a loan and grant to enable us to grow our trading and commercial activity.