Job Description

The ICT Department is seeking a friendly and enthusiastic IT Technician to join the ICT team. The post is part of an established technical support team providing on-site support to users across the Trust.



The post holder will respond to calls logged by IT Administration team to process our IT equipment project roll out to end users. The post holder will be required to provide on-site assistance, as well as installing and configuring new equipment

Key tasks include:

To provide on-site IT Support to staff



Configuring and testing devices to work on the trust network



Demonstrating to staff



Dealing with staff face to face and ensuring a clear and well-mannered nature



Provide cover to the ICT ServiceDesk



Ensure that all IT assets are recorded on appropriate system



Knowledge of using a Servicedesk/Helpdesk system



Experience of faulty equipment processes



Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children's centres, schools and people's homes.



We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary's Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.



Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:



We're Kind



We're



We Listen



We Care



The post holder must have



Good communicational skills



Ability to work guided by standard operating procedures and with minimal supervision



Knowledge and experience of software deployment



Knowledge and experience of software packages such as Word, Excel and Databases



Knowledge and experience of hardware components



Knowledge and experience of imaging platforms where multicasting to a high number of devices



The post holder will need to be able to liaise with all levels of staff throughout the Trust and must be able to work as part of a team and deal with dissatisfied users.