Job Description

The Robert Jones and Agnes Hunt Orthopaedic Hospital (RJAH) is one of the leading specialist orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for innovation. We work together as a team of over 1,600 expert members of staff to make a difference for our patients and their families.
Our latest CQC Report was published in February 2019 and saw us rated as 'Good' overall and 'Outstanding' for care.
Who we're looking for...
Bank Switchboard Operator / Telephonist
Under current Home Office Immigration Rules, this role does not meet the UK Visas and Immigration criteria and the position is not therefore eligible for sponsorship. Applications from candidates that require skilled worker sponsorship will NOT be shortlisted.
Main duties of the job
To provide a high quality standard of telephonist/receptionist duties within the hospital's switchboard department. Ensuring the highest standard of customer care to staff, patients and visitors.
The Robert Jones and Agnes Hunt maintains a register of Temporary Workers "The Bank". Joining the Trust's Bank does not constitute a contract of employment between the bank member and the Trust. The Trust will notify bank members when a suitable assignment arises, and members will be able to choose whether or not to accept it. The bank worker is under no obligation to accept an offer of an assignment.
About us
Our aim is to aspire to deliver world class patient care, and we want talented, dedicated and passionate people to help us achieve this.
Our continued success is accomplished through the skills and expertise of our staff, which is underpinned by our values: Friendly, Caring, Excellence, Professional and Respect. If your values align to ours, and you would like to join us in aspiring to deliver world class patient care, we would love to hear from you.
Joining RJAH is more than just a job - we want our people to have the best opportunities to thrive in their role.
Whether you're starting out in your career, or have a wealth of experience - we're always looking to recruit outstanding individuals in a range of clinical areas, as well as support and administrative roles.
We have a range of fantastic staff benefits on offer to everyone who joins RJAH and you'll have access to state-of-the-art facilities and outstanding professional development opportunities.
RJAH has strong links with a range of universities including Staffordshire, Keele, Glyndwr, Chester and Birmingham.
Shropshire is also one of the most attractive parts of the country, with a rich historic culture and excellent transport links. The hospital is located on a site outside Oswestry, just off the A5. The nearest train station is in Gobowen, approximately two miles from the hospital. The station is part of the Chester to Birmingham line.
Details
Date posted
26 August 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
24,465 a year pa pr
Contract
Bank
Working pattern
Flexible working
Reference number
224-BANK-7425417
Job locations
RJAH Hospital
Gobowen Road
Oswestry
SY10 7AG
Job description
Job responsibilities

• To operate the Switchboard System and Blick Multiotone Pager System without supervision. Answering calls within the set performance criteria.
• To be fully competent in activating the Pager System in event of cardiac arrest, medical emergency and Fire.
• To implement the Hospital Accident and Emergency Procedures when required.
• To assist hospital staff and the general public with information as and when required.
• To take necessary action in the event of alarms being activated, ie ARC blood alarms, panic alarms etc.
• To contact on-call personnel, medical and non-medical as necessitates.
• To put forward any ideas for improving the service.
• To call Blood Bikes, Taxis when required
• To take part in a rota system, covering 24 hours, seven days a week

Job description
Job responsibilities

• To operate the Switchboard System and Blick Multiotone Pager System without supervision. Answering calls within the set performance criteria.
• To be fully competent in activating the Pager System in event of cardiac arrest, medical emergency and Fire.
• To implement the Hospital Accident and Emergency Procedures when required.
• To assist hospital staff and the general public with information as and when required.
• To take necessary action in the event of alarms being activated, ie ARC blood alarms, panic alarms etc.
• To contact on-call personnel, medical and non-medical as necessitates.
• To put forward any ideas for improving the service.
• To call Blood Bikes, Taxis when required
• To take part in a rota system, covering 24 hours, seven days a week

Person Specification
Qualifications/Training
Essential

• Educated to GCSE or equivalent standard.
• Computer literate in MS Office

Desirable

• Customer Care Level 2

Experience
Essential

• Experience in a similar role
• Experience of switchboard

Desirable

• Customer services experience
• Experience of admin and clerical duties
• Experience within the NHS or public sector organisations

Skills and Competencies
Essential

• Ability to organise and prioritise work effectively
• Ability to work on own initiative with minimum supervision and to problem solve
• Ability to work as an effective team member
• Ability to be proactive and support change
• Ability to communicate effectively at all levels
• Have a flexible and adaptable approach with the ability to work accurately
• Professional telephone manner
• Ability to remain calm under pressure

Personal Qualities
Essential

• Commitment to equal opportunities and antidiscriminatory practice
• Commitment to continuous self-development
• Willing to see a job through until a satisfactory outcome has been achieved

Person Specification
Qualifications/Training
Essential

• Educated to GCSE or equivalent standard.
• Computer literate in MS Office

Desirable

• Customer Care Level 2

Experience
Essential

• Experience in a similar role
• Experience of switchboard

Desirable

• Customer services experience
• Experience of admin and clerical duties
• Experience within the NHS or public sector organisations

Skills and Competencies
Essential

• Ability to organise and prioritise work effectively
• Ability to work on own initiative with minimum supervision and to problem solve
• Ability to work as an effective team member
• Ability to be proactive and support change
• Ability to communicate effectively at all levels
• Have a flexible and adaptable approach with the ability to work accurately
• Professional telephone manner
• Ability to remain calm under pressure

Personal Qualities
Essential

• Commitment to equal opportunities and antidiscriminatory practice
• Commitment to continuous self-development
• Willing to see a job through until a satisfactory outcome has been achieved