Job Description

Job Purpose

Ensure that the venue is operating effectively and efficiently with all employees doing their required duties.

Key responsibilities and accountabilities

Oversee resourcing Work on planning and implementing strategies to attract customers Monitor the rotas to ensure adequate resource is allocated and where over resourced highlight with assistant Overseeing the running of the shifts making sure the best quality of service available to the customer. Track the progress of weekly, monthly, quarterly and annual objectives Ensure stock that is delivered is utilised following the guidance of the operations manager Discuss evaluation of employee performance and identify hiring and training needs Supervise and motivate staff to perform their best Coach and support team Monitor retail operating costs, budgets and resources Support Implementation of Training programs and techniques to help develop the team Communicate with various areas of the business Analyse consumer behaviour and adjust product positioning Handle complaints from customers Research emerging products and use information to discuss with the Director of Bar operations and the Operation Manager. Create reports, analyse and interpret retail data, like revenues, expenses and competition Conduct regular audits to ensure the shop is functional and presentable and the bars are clean and well set up Make sure all employees adhere to company's policies and guidelines Act as our venue representative and set an example for our staff Oversee the overall functioning of the business and highlight where needs flexing/adjusting Monitor posts on social media about the venue to generate business and a following Keep up to date with licensing legislation and ensure employees are following (including challenge 25 policy), taking overall responsibility for the premises Build relationships with suppliers to ensure get the best deal in ordering of spirits, mixers, snack range Ensure cellars are maintained with a high standard of hygiene Proactive stance on health and safety in the work place, ensuring all is in line with health and safety standards Ensure monitoring and managing losses and employee performance to drive profitability Highlight any issues with equipment or beer to operations manager Ensure all events help in the venues are co-ordinated and everybody is aware. Ensure waste remains at a minimum on all stock and any issues highlight with operations manager Ensure any maintenance issues are reported immediately
Requirements and skills

Proven experience in management in hospitality or similar position Experience with recruiting and performance evaluation processes Customer service experience Good math skills with the ability to create and analyse reports, spreadsheets and sales statistics Leadership and organisational abilities Communication skills Problem-solving attitude Flexibility to work in shifts
Job Type: Full-time

Pay: 28,516.80 per year

Benefits:

Discounted or free food
Experience:

Bar management: 2 years (preferred)
Work Location: In person