Job Description

An exciting new vacancy has become available as a Bar Supervisor for our new bar located in the centre of Carnoustie - Maxi's. This is a permanent position, working 2,080 hours per annum (an average of 40 hours per week), Monday-Sunday. In this position, evening and weekend work will be expected.



The role of Bar Supervisor (Maxis) works with the Restaurant Manager and Rookery Management Team to aid in the responsibility of day-to-day supervision of the agreed standard of service for Carnoustie Golf Links, acting as the supervisor for another location, Maxis.



The Supervisor will take the lead on creating a vibrant and engaging experience for our customers. They will also lead the team, ensuring a high level of service and customer satisfaction is met.

Key duties of this role include, but are not limited to:

oTo pro-actively manage the day-to-day food and beverage operation.

oEnsuring all stock is ordered, liaising with the restaurant manager and food and beverage controller.

oLeading the Maxis team, which includes (but is not limited to): rotas, on-shift duties, appraisals, 1-2-1s, absence management, recruitment, standard operating procedures, maintenance planning, budgets and all other relevant duties to the daily running of Maxis

oTo supervise shifts, supervising the Front of House team with a positive motivational approach.

oEnsure first-class quality service in all areas of the department.

oEnsure daily staff briefings are being conducted on your shift.

oSupport the Food and Beverage Servers in handling all positive and negative guest feedback.

oConsidering prevention, recovery and investigation of any customer complaints.

oAnticipate guests needs wherever possible and promote hospitality within the business, enhancing guest satisfaction.

oCarry out quality training and coaching with Food and Beverage Servers in a systematic and professional manner.

oEnsure the team are correctly uniformed, in line with company standards and understand the

importance of personal hygiene.

oEnsure team are punctual, polite, courteous and helpful to guests and colleagues at all times.

oGreet customers, make suggestions, present and answer questions on the menu.

oTake orders through the POS system.

oPrepare the bills for beverages and meals ordered and then balance daily transactions.

oTake reservations and booking enquiries.

oUse sales techniques to retain customers and attract more.

oEnsure daily and weekly cleaning is being carried out.

oApply safety regulations and also health regulations relating to cleanliness.

oComply with equipment usage guidelines.

oComply with maintenance guidelines for the restaurant.

oSuggest ideas for new products, equipment and ways of working that could improve our offering.

oBe responsible for processing the tills each evening.

oBe responsible for assisting with the locking and alarming of Maxis at the end of the evening, ensuring the building is secured at all times.

oLive the company values and promote brand standards as an ambassador.

oAll other tasks as required by Restaurant Manager and Rookery Management Team.

Essential Skills and Behaviours:

oProven operational knowledge, skills and experience of serving in a first-class restaurant & bar operations

oExcellent interpersonal skills and ability to communicate effectively with customers, clients and employees at all levels

oAchieve set, standards and operate to performance criteria; for example, health and safety, hygiene

oAbility to actively support and coach the Front of House team.

oAbility to actively drive sales through incentives, training & development for front of house Servers

oAbility to recall and explain food and drink specials

oA good memory to help remember various kinds of orders, including occurrences where there are lengthy and complicated orders

oGood stamina and ability to stand for long hours while serving customers

oBeing a team player is essential

oA positive can-do attitude and a proven ability to provide excellent customer service

Some of our Benefits:

3 Course 7 Day Golf Season Ticket

31 days holiday allowance (Pro rata)

Matched workplace pension and 3x death in service assurance.

Employee assistance programme

Fantastic discounts in all areas of the business:

20% food discount in the Rookery restaurant

35% discount in the Pro Shop

National HR Cherries Awards 'Wellbeing in the Workplace' Winner 2023

National HR Cherries Awards 'Employer of Choice' Finalist 2022

Free on-site parking

Fantastic career and development opportunities.



At Carnoustie, we pride ourselves on being a world leading golf destination, holding our values of Authenticity, Inclusivity, Sustainability and Innovation and Development at the heart of all that we achieve. Joining our team would mean upholding these values in all aspects of working life, striving to enhance our customer experience is every way possible.



Carnoustie Golf Links are an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of their sex, religious belief, political opinion, race, age, sexual orientation; or, whether they are married or in a civil partnership; or whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.