Job Description

Job Title:

Bar Supervisor

Job Summary:

To ensure the efficient and smooth operation of the bar during shifts, leading a team of bartenders and servers, maintaining high standards of customer service, controlling stock, and upholding all health, safety, and licensing regulations, providing an exceptional guest experience.

Key Responsibilities:

Staff Leadership:

Supervise, motivate, and lead bar staff (bartenders, servers) during shifts. Assist in training new staff on procedures, drinks, and service standards. Create staff work rota, manage shift changes, and assure timesheets. Maintain a positive work environment.

Operational Excellence:

Open and close the bar, including setting stock. Oversee till operations and cash handling. Manage stock deliveries, stock rotation, and inventory levels. Ensure the bar and stockroom are kept clean, organized, and meet hygiene standards.

Customer Service & Sales:

Deliver outstanding customer service, addressing queries and resolving complaints effectively. Promote events, special offers, and the bar's offerings. Monitor sales targets and contribute to initiatives to drive revenue.

Health, Safety & Compliance:

Ensure strict adherence to all health, safety, and licensing laws. Identify and escalate potential risks or hazards. Lead by example in all health and safety procedures.

Communication & Reporting:

Attend management meetings, providing necessary information. Report on sales, stock, and operational issues to management.

Skills & Qualifications:

Proven experience in a supervisory role within hospitality. Strong leadership, communication, and interpersonal skills. Excellent multitasking, organizational, and problem-solving abilities. Knowledge of stock control, till systems, and health & safety. Ability to remain calm under pressure and adapt to changing situations. Flexibility to work various shifts, including evenings, weekends, and events.

Core Responsibilities

Team Leadership:

Supervise, train, and motivate bar staff; manage shift rotas and delegate tasks during service.

Inventory & Stock:

Monitor stock levels, place orders with suppliers, and ensure proper rotation to minimize waste.

Operational Management:

Oversee opening and closing procedures, including till reconciliations and cash handling.

Customer Experience:

Handle guest enquiries and resolve complaints professionally to ensure a high standard of service.

Compliance:

Ensure the bar adheres to all health and safety regulations, food hygiene standards, and local alcohol licensing laws.

Revenue Generation:

Drive sales through staff upselling, promotional events, and menu suggestions.

Essential Skills & Qualifications

Experience:

at least 1 year of experience in a bar or hospitality leadership role.

Communication:

Strong interpersonal skills for interacting with guests, staff, and senior management.

Physical Demands:

Ability to stand for long shifts and lift heavy objects (e.g., kegs or crates).

Work Environment

Hours:

Typically involves irregular hours, including late nights, weekends, and public holidays.

Atmosphere:

High-pressure and fast-paced, requiring constant movement and multitasking
Job Types: Full-time, Permanent

Pay: 12.21-13.50 per hour

Benefits:

Company pension Discounted or free food Employee discount
Licence/Certification:

Driving Licence (preferred)
Work Location: In person