Job Description

Job Summary

We are seeking an experienced and attentive Supervisor to join our Front of House team. The ideal candidate will be the first point of contact for our guests, providing exceptional service and creating a welcoming atmosphere. This role is crucial in ensuring that our customers have a memorable experience from the moment they arrive until they leave. We are a small public inn with a strong base of local regulars and strive to give our guests the best service and experience.

Duties

Greet and welcome guests upon arrival, ensuring a friendly and professional atmosphere. Manage reservations and seating arrangements efficiently to optimise guest flow. Provide menus, take orders, and serve food and beverages with attention to detail. Address customer inquiries and complaints promptly, ensuring satisfaction at all times. Maintain cleanliness and organisation of the front of house area, including dining spaces and reception. Maintain the cellar and ensure we have a ready supply of cask ales. Collaborate with kitchen staff and lead other team members to ensure smooth operations during service. Assist in training new staff members as required, promoting a team-oriented environment.

Skills

Excellent communication skills with a strong ability to engage with customers. Strong organisational skills to manage multiple tasks efficiently in a fast-paced environment. A positive attitude with a commitment to delivering outstanding customer service. Ability to work well under pressure while maintaining professionalism. Previous experience in a similar role is essential. Basic knowledge of food safety regulations is essential. In depth knowledge of one or more bar products (ales, wines, etc.) is desirable.
Join us in creating an exceptional experience for our guests as part of our Front of House team!

Job Types: Full-time, Permanent

Pay: From 13.00 per hour

Benefits:

Company pension Discounted or free food Employee discount Free parking On-site parking
Work Location: In person