Job Description

PLEASE NOTE THIS IS A FULL TIME MANAGER ROLE BASED IN SHEPHERDS BUSH, WEST LONDON. PLEASE ONLY APPLY IF THIS LOCATION IS SUITABLE AND IF YOU HAVE RELEVANT EXPERIENCE.

About us

We are a tea based drinks concept. We are looking for someone with experience of working in the food and beverage sector with an ability to think on your feet and manage responsibility.

Job Role

As a manager we expect you to lead by example. You are responsible for creating a very welcoming and efficient environment for the team and our customers through ensuring the team is well managed, highest standards of work is maintained at all times, all products are made to company standards and excellent customer service is always delivered. Health and safety and food safety policies must also be followed.

Responsibilities and Duties

Maintain the highest level of customer service at all times

Maintain an efficient working environment through effective management of team and resources

Ensure a calm and controlled environment is maintained at all times, especially during busy periods, and the team functions collectively and effectively

Continually support on-going training and development needs of the team

Understand each customers need through clear and effective communication and meet their requirements

Ability to perform multiple tasks

Improvise during unusual events so there is no disruption to work

Ensure all products are prepared to company specification

Ensure health and safety procedures are adhered to

Responsible for ensuring correct banking procedures are followed

Monitor and manage stock levels effectively at all times

Communicate any issues and possible solutions to senior management in a timely manner

Complete and manage team rota

Required Knowledge, Skills and Abilities

Ability to learn quickly

Ability to deliver great customer service

Strong team skills

Ability to direct the work of others

Knowledge of food/beverage and retail environment

Ability to build strong relationships with colleagues

Ability to understand and carry out oral and written instructions

If you are interested then please get in touch. Further details will be provided upon application.

Summary:
Role: Manager
Rate of pay: up to 17.00p/h with further upside potential
Location: Westfield Shopping Centre, White City, Shepherds Bush
Role involves: Drinks only - take away only

Typical week: usually 2 days off in the week. No early morning starts or late night finishes.

Job Type: Full-time

Pay: Up to 17.00 per hour

Benefits:

Discounted or free food Employee discount Store discount Transport links
Experience:

hospitality: 3 years (required)
Work Location: In person