Job Description

Job Overview:

As a Barista at The Watering Place, you will be responsible for preparing and serving high-quality hot and cold beverages, providing excellent customer service, and maintaining a clean and welcoming environment. You will be a key part of our front-of-house team, ensuring every customer leaves with a smile and a great coffee in hand.

Key Responsibilities:Customer Service

Greet customers warmly, take orders accurately, and provide knowledgeable menu guidance Deliver excellent customer service with a friendly and approachable attitude Handle customer queries, feedback, or complaints professionally and positively

Beverage Preparation

Prepare and serve a variety of hot and cold drinks, including speciality coffees, teas, and other beverages Operate and maintain the espresso machine and grinders to consistently high standards Follow cafe recipes, portion standards, and presentation guidelines Ensure every drink meets the cafe's quality and consistency standards

Food Service Support

Assist with serving food orders, preparing light snacks, and presenting dishes neatly Support the cafe team during busy periods, including clearing tables, washing up, and running food

Cleanliness & Hygiene

Maintain a clean, tidy, and organised workspace at all times Follow daily and weekly cleaning checklists, including coffee machines and equipment Comply with all food hygiene, allergen awareness, and health & safety regulations

Cash Handling & Till Duties

Accurately process transactions using the till system Handle cash and card payments responsibly and follow opening/closing cash procedures

Teamwork & Support

Work closely with colleagues to ensure smooth service and a positive atmosphere Support cafe events and outside catering where required (occasional off-site work may be involved) Communicate effectively with the kitchen and front-of-house teams

Job Expectations:

We're looking for someone who is:

Passionate about coffee and hospitality

, with a genuine interest in creating great customer experiences

Reliable and punctual

, with the ability to work flexible shifts, including weekends and bank holidays on a rota basis

Team-focused

, willing to "muck in" and support colleagues wherever needed

Calm under pressure

, able to multitask during busy service without compromising on quality

Detail-oriented

, ensuring drinks, food, and service are consistently high-quality

Adaptable

, willing to support the cafe at outside catering events when required

Requirements:

Previous experience as a barista is essential. Strong communication and customer service skills Knowledge of coffee equipment (espresso machine, grinders, milk frothing) A good understanding of food hygiene and safety practices (Level 2 Food Hygiene certificate is a plus) Ability to stand for long periods and perform hands-on tasks such as lifting, cleaning, and carrying trays Right to work in the UK

Benefits:

Competitive pay Free meals or generous staff discounts during working hours Supportive, family-run working environment Training and development opportunities (including barista skills training) Opportunity to be involved in a variety of events and catering work Friendly, community-focused team atmosphere
Job Types: Part-time, Zero hours contract

Pay: 12.21-13.00 per hour

Expected hours: No more than 35 per week

Benefits:

Employee discount
Experience:

Barista: 2 years (preferred)
Work authorisation:

United Kingdom (preferred)
Location:

Suffolk CO10 2EU (preferred)
Work Location: In person

Expected start date: 01/09/2025