Job Description

We are seeking a friendly, organised and proactive

Salon Receptionist & Operations Coordinator

to join our team. This role is ideal for someone who thrives in a busy salon environment, enjoys multitasking, and takes pride in keeping things running smoothly behind the scenes.

You will be the first point of contact for our clients while also supporting the day-to-day operations of the salon, including administration, stock control and light marketing support. If you have excellent communication skills, a passion for the beauty industry, and enjoy being part of a close-knit team, we would love to hear from you.

Key Responsibilities

Client & Front-of-House Duties

Greet clients with a warm, friendly and professional manner Answer phone calls, respond to enquiries and manage appointment bookings Provide accurate information about salon services, treatments and retail products Process payments, handle cash and card transactions, and manage end-of-day cashing up Maintain a clean, calm and organised reception area at all times

Administration & Operations

Support the smooth daily running of the salon Manage client records and booking systems Assist with staff rotas, appointment coordination and diary management Monitor, manage and reorder salon stock and supplies Liaise with suppliers and handle deliveries Support basic reporting and admin tasks as required

Marketing & Business Support

Assist with social media posting and content scheduling Support in-salon promotions, offers and campaigns Help maintain salon branding standards across reception and client touchpoints Encourage and support retail and treatment upselling in line with salon values

Team Support

Communicate effectively with therapists, management and clients Assist therapists with salon tasks when needed to ensure smooth client flow Be a reliable, positive presence within the team
Skills & Experience

Excellent customer service and communication skills (verbal and written) Strong organisational and time-management abilities Confident using booking systems, phones and basic computer software Basic math skills for handling payments and cash transactions Ability to multitask and remain calm in a fast-paced environment Previous experience in a salon, reception, admin or customer-facing role is preferred Interest in beauty, wellbeing and client care
What We Offer

Competitive pay, dependent on experience A supportive, friendly and professional working environment Opportunity to grow within a well-established, award-winning salon
Job Type: Full-time

Pay: From 13.00 per hour

Expected hours: 39 per week

Benefits:

Company pension Employee discount Store discount
Experience:

customer service: 1 year (preferred)
Work Location: In person