Job Description

Overview

This is a

hybrid showroom, sales follow up, and e-commerce coordination role

. While the showroom is open to the public, footfall is currently modest, so the successful candidate must be

proactive, self directed, and commercially minded

able to stay productive without relying on walk in customers.

This role is critical to converting

swatch requests into orders

, maintaining a professional showroom environment, and ensuring smooth day-to-day operational flow between the showroom, Shopify and CRM systems.

Responsibilities

Showroom Operations

Open, manage, and close the showroom during scheduled hours Keep the showroom

immaculately clean, styled, and presentable at all times

Light cleaning duties (floors, surfaces, beds dressed correctly) Confidently host and advise any walk-in customers when they do attend
Swatch Fulfilment & Management

Pack and post

daily fabric swatch orders

Monitor Shopify to ensure: Swatches have been dispatched Swatches have been received Proactively identify and resolve: Lost, delayed, or incorrect swatches Customer queries relating to samples
Sales Follow-Up & Conversion

Call customers who have received swatches but have

not yet ordered

Professionally and warmly:

Understand objections Answer questions Capture feedback and buying barriers Log outcomes clearly in the CRM Follow up appropriately to drive conversions (no hard selling, but confident commercial dialogue)
E-commerce & CRM Administration

Confident use of:

Shopify (order checks, swatch tracking, basic customer queries) CRM system (logging calls, notes, objections, follow-ups) Flag recurring issues or objections to management Support broader online sales activity where required

Experience

Essential

Confident phone manner (warm calling) Comfortable speaking to customers about high value purchases Strong organisational skills and attention to detail Ability to work independently and stay productive during quiet periods Competent with digital systems (Shopify, CRM, email) Professional, well-presented and trustworthy

Desirable

Experience in furniture, interiors, luxury retail or homeware Previous e-commerce or showroom experience Sales or customer follow-up background Any content creation experience would be helpful
Personal Attributes

Proactive and self motivated (this role suits someone who does not need constant supervision) Commercially aware and conversion-focused Warm, calm, and articulate Takes pride in presentation and environment Comfortable with responsibility and accountability
Important Role Reality

This is

not

a high footfall retail role.
Success in this position comes from:

Following up leads Managing systems properly Converting interest into orders Keeping the showroom immaculate and brand-appropriate
Candidates who rely on constant walk in traffic

will not be suited

to this role.

Working Hours are flexible from 10:30am-5pm Monday- Sunday

Job Type: Part-time

Pay: From 12.21 per hour

Expected hours: 10 - 30 per week

Work Location: In person