Job Description

Job Category: Business Support
:
Job Title: Benefits Administration Assistant
Salary: 26,556 - 28,764 per annum (pro rata if part-time)
Grade: B
Contract Type: Fixed Term 12 months contract
Working Hours: 37 hours per week - Job share applications are welcomed
About the Department
Thurrock Council Revenue and Benefits Service has an exciting opportunity for an Administrative Assistant to join the team, that plays a key role in delivery of services to the residents of Thurrock.
The Revenue and Benefits team is responsible for the administration of Council Tax, Housing Benefit and Council Tax Support. We are seeking to recruit a forward thinking, highly motivated administration assistant with technical abilities and a desire to learn new skills.
About the Role
As a Benefits Administration Assistant, you will be responsible for:

• The daily administration of Revenue and Benefits documents/emails.
• Scanning and indexing documents onto the Revenues and Benefits Document management system
• Sorting through daily post and ensure timely return of documents to residents
• Capturing evidence provided by email to assist the Benefit team to assess residents eligibility to Benefits
• Replying to emails received externally and ensuring an accurate and timely response.
• To ensure destruction of documents within the specified time frame

This role offers the chance to make a real difference by supporting the affective administration for the Revenues and Benefits teams.
What We're Looking For
We're looking for someone who has:

• Excellent computer skills with a good working knowledge of Microsoft Excel, Office, Word and SharePoint.
• Good written, oral communications and strong interpersonal skills to deal with individuals at various levels and on potentially sensitive matters
• The ability to work independently and as part of a team
• Strong attention to detail and accuracy, well organised and able to prioritise and work to deadlines

Essential qualifications: 5 GCSEs grade 4 and above (A-C) including Maths and English
DBS Check: Basic DBS check required
Benefits of Working with Us
At Thurrock Council, we value our employees and offer a comprehensive benefits package, including:

• Generous annual leave entitlement
• Local Government Pension Scheme
• Flexible and hybrid working opportunities (where applicable)
• Ongoing training and professional development
• Employee assistance programme and wellbeing support
• Staff discounts and local offers
• A supportive and inclusive working environment

Important Dates
Closing Date (Redeployment Only): 12th February 2026
Closing Date (Internal & External): 8th March 2026
Interview Date: TBC
Additional Information
If you have any questions about the role or interview process, please contact:
Lisa Berrett - Benefits Team Manager
To view the Job Profile and Person Specification, please follow the link below:
About Us:
Why Thurrock?
Working at Thurrock Council gives you the opportunity to join an organisation that is changing at pace, one where you can make a real difference to the lives of the people we serve.
Thurrock Council is moving towards a new community leadership approach which involves linking with local partners and communities as we shape our improvement for the years ahead.
This is an exciting time to join us, to shape the future success of our changing organisation and to have a positive influence on our borough.
Our location
Thurrock is located on the north bank of the river Thames. Our urban centres are a vibrant mix of established towns and new young communities, with a diverse and growing population of around 160,000 residents.
We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have excellent retail and leisure opportunities, including Lakeside Shopping Centre, country parks, forests, and marshes.
Thurrock is just half an hour journey away from the centre of London by train and well connected by road.
Staff benefits
We offer lots of staff benefits, including a generous annual leave entitlement and hybrid working. We champion flexible working and job share applications are welcome.
Further information can be found here
Equality, Diversity & Inclusion
Thurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification.
We serve a diverse community where people are different yet equal. Diversity underpins everything we do.
For further information about Thurrock Council please visit our website:

Skills Required