Job Description

We have an exciting opportunity at Glasgow Airport for a Billing Team Leader to join our Finance team.


The role will be based at Glasgow Airport.


What we can offer you:


Competitive salary and benefits package

Participation in our annual bonus plan

25 days annual holiday plus 8 public holidays

Generous pension contributions

Employee Assistance Programme

Private Healthcare

Flexible Benefit Platform

Life Assurance Cover

Free on-site car parking

Agile/Flexible working, where appropriate for the role

To ensure the effective operation of AGS Group's Billing function within the Finance Central Services area, including management of the billing team, ensuring all income streams both aero and non-aero are billed, information is received in a timely manner, escalating risks and building internal and external relationships while maintaining the integrity of AGS policies and procedures. Oversee the Billing team to ensure all income streams are billed from the AGS Group customers in a timely manner ad in line with contracts. Maintaining a good working relationship with the AGS Group and their customers. To ensure effective and accurate maintenance of discounts and deals database. Liaising with the airports commercial team to ensure accuracy is met first time. Provide coaching to enable team members to improve knowledge with their role and support them to achieve weekly/monthly targets. The role requires a strong and clear communicator, who can simplify and resolve complex queries or issues within the function.

Principle accountabilities

Working with Finance Central Services Team Manager to deliver strategic targets, coaching and guiding on day-today operations. Ensure internal processes are adhered to and the client works within agreed payment terms to enable timely cash collection. Responsible for the adherence to AGS policies, procedures and deliverables associated with direct reports. First point of contact for escalation on internal process failures. Obtain resolution to report to the relevant business stakeholder(s). Monitor and report on information not received by the wider business to develop a WIP process and monthly billing targets with gap analysis. Leading by example and ensuring the teamwork in a professional manner, are maintaining accurate records of Billing activity. Logging, reporting, and releasing disputed invoices in a timely manner. Liaising with business stakeholders to obtain relevant information to support disputed invoices and communicating on outcome to the customer. Review processes to maximise right 1st time and resolving ongoing issues at route. Generating and monitoring of Proforma invoices. Creation and maintenance of reference data ie aircraft specifications, registration details, stands and airports etc Develop close working relationships across both Internal and External stakeholders to enable delivery of the day-to-day billing operations in order to enable prompt resolution of issues impacting delivery of Billing Identify and implement process improvements, participate in system testing and project work when required. This includes automation where possible. Ensuring all billing is completed to allow for the timely close of the Sale Ledger and all related balance sheet reconciliation. Involvement in monthly debtor meetings, to understand the impacts of the Billing team and how these feeds into the ability to collect cash. Communicating regularly with the airport accountants, providing updates on risk, accounting impacts and support required. Involvement in identifying risks and implementing mitigating controls. Assist with internal and external audit requirements. Monthly target setting with the team on realistic billing targets in line with cash flow projections. Monthly 121's with Direct reports and annual setting of objectives in line with AGS Objectives. Perform any ad hoc duties to assist the team, as and when required to by the Finance Shared Services manager.

Qualifications and experience

The Billing Team Leader will require to have:

Strong credit control experience with a proven track record of high debt resolution and reporting to senior management level. Understanding the impacts of timely and accurate billing. Working knowledge of double entry bookkeeping & reconciliations Ability to work under pressure. Proficient in the practical use of Microsoft Office packages (particularly, Excel and Word) Highly numerate and literate with strong analytical skills Excellent interpersonal skills, with ability to communicate effectively at all levels by appropriate means. Strong organisational skills, with ability to plan, prioritise and work to deadlines. The successful candidate will be extremely flexible with a positive "can do" attitude which will have been demonstrated during their application process.

Framework and Boundaries

Ensures appropriate application of pre-determined AGS overall policy and process framework Adherence to agreed Service Level Agreements Works under functional guidance of the Head of Accounting & Reporting Uses appropriate escalation processes for complex issues Available scope to determine day-to-day operational workload priorities Works effectively with and supports team on peer-to-peer level within own area of expertise Works effectively with and supports key stakeholders within own area of expertise

Inclusive Recruitment Process

Diversity & Inclusion is important to us here at the AGS Group. We want to ensure that our process is inclusive for all applicants. If you have any questions or need any support with your application, we are here to help. Please contact our recruitment team at ags_recruitment@agsairports.co.uk