Job Description

Overview and what we offer

Mon - Friday 37.5hrs Location - Manchester Refer a friend for 1000 bonus which is unlimited! Generous holiday entitlement Day off for your birthday Staff Awards Hotel and airline discounts Employee Assistance Programme

OUR COMPANY CULTURE IS..... Bright, Energetic, Fast Paced and Rewarding, where we PROVIDE you with the opportunity for that brighter FUTURE!

Clarity Travel is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees At Clarity we not only listen, we adapt and we deliver

Who we are and what we do

We're a global, multi award winning Business Travel Company and we make business travel straightforward! By getting our customers where they need to be for work, safely, efficiently, and cost-effectively. We do this through a fusion of cutting-edge-technology and exceptional customer service.

Clarity Business Travel

company and a top 10 UK-based Travel Management Company which is part of

The Portman Travel Group click here to view our LinkedIn Careers Page

and includes

Brighter Event

,

Elegant Resorts

,

If Only

and

Destination Sports Group

Role Purpose

The Billing Team Manager is responsible for maintaining a robust and efficient billing process, ensuring timely and accurate execution of all billing operations. This role drives continuous improvement initiatives, boosts team performance, and supports the Finance Operations Billing Team in meeting its strategic goals. The ideal candidate will serve as a central point of contact for internal stakeholders, suppliers, and clients, while cultivating a high-performing, customer-centric team culture.

Operational

Lead, coach, and inspire the Billing Team through regular performance reviews, team meetings, and ongoing development initiatives. Oversee billing operations to ensure timely and accurate invoice processing, with prompt resolution of exceptions. Collaborate with the Head of Billing and third-party partners to increase automation and efficiency in invoice processing. Partner with the MI Team to design and deliver insightful billing reports for internal stakeholders and senior management. Drive continuous improvement by identifying process efficiencies and enhancing the end-to-end billing journey. Build and maintain strong client relationships, resolving billing queries professionally and promptly. Work closely with the Product Team to escalate and resolve supplier-related issues affecting billing. Develop effective partnerships with internal and external stakeholders to support seamless service delivery. Contribute to cross-functional projects, offering billing expertise and operational leadership. Champion the company values of Listen, Adapt, Deliverin all interactions and decision-making.

Skills and Experience

Prior experience in a similar billing or finance operations leadership role is strongly preferred. Demonstrated ability to lead, mentor, and develop teams effectively. High attention to detail and a commitment to accuracy and quality. Thrives in fast-paced, dynamic environments, with a proactive approach to problem-solving. Strong communication skills, with the ability to liaise confidently across departments and with external partners. * Proficient in Microsoft Office applications and comfortable using billing or ERP systems.