Job Description

General information

Country:

United Kingdom of Great Britain and Northern Ireland

Creation Date:

24-Sep-2025

Employment Type:

Permanent

Employment Type:

Full time

Ref #:

1234571864


Description & Requirements
Role Title: Binding Authority Management Technician
Department: Operations
Team: Business Support
Location: London
Type: Permanent

About the Role:

The Binding Authority Management Technician is responsible, in conjunction with the Binding Authority Services Manager and the overall Binding Authority Operations Manager, for ensuring that all SLA's are being met, that all data is being accurately recorded and the processes of data mapping, bordereaux uploads and data extract production runs smoothly into Liberty's data warehouse.

About the Department & Team:

The Binding Authority Management ("BAM") team is responsible for overseeing the day-to-day workflow processes of the outsourced Binder and Bordereaux mapping and upload functions provided by outsourced service providers, including Davies Group and Genpact.

Key Responsibilities:

Binding Authority Bordereaux ManagementAssisting the Binding Authority Services Manager in ensuring that all in scope binders are notified to the service provider in a timely fashion and in line with agreed SLA's. Thereafter ensuring that the service provider has set the binders up within agreed timeframes and all escalated queries are resolved, Assisting in monitoring the mapping review and sign off function on a divisional basis ensuring that all binders pass mapping quality control checks, Working with the outsource provider, facilitating where appropriate, the timely receipt and upload of all bordereaux for in scope binders. Act as a point of reference to assist in query resolution and to resolve bordereaux provision issues when prescribed processes do not achieve required results. Where appropriate escalate issues to the Binding Authority Services Manager. Assisting in completing a set of regular monthly compliance checks of uploaded data, escalating potential breaches of binder terms to underwriters and the DUA team, Overseeing the smooth transfer of data from the outsource provider to Liberty's internal data warehouse. Assisting in the integration of any new or additional systems or processes into Liberty's existing Binding Authority Bordereaux Management process. Working with the DDM Tide system, assisting in the integration of binders and the mapping and bordereaux upload process. Work with Genpact is transitioning and then managing on a BAU basis, further bordereaux based business, such as Commercial contracts and Bulking Lineslips, into the DDM system. Work closely with the outsource service providers and the Binding Authority Services Manager to ensure that all validations and breach management processes are maintained. Working with the Binding Authority Services Manager ensuring that all Claims bordereaux are being reconciled, mapped and uploaded by the outsource service provider. Liaising with the Binding Authority Services Manager escalating issues arising in performing the overview and checking of regular upload duties, performed by the outsource provider(s) as and when required. Assisting the Binding Authority Services Manager in ensuring that all controls defined within the Risk Controls matrix are being adhered to and attestations are entered into the relevant Risk Control system.

Additional responsibilities include:Assist in the development and implementation of documented and measurable processes which monitor the performance and effectiveness of Liberty's outsource provider(s), including regular audits. Assist in the re-design of the existing Outsource provider's executive reports to meet Liberty's underwriting and DUA management needs. Provide support to Liberty's Coverholder audit function, by providing contract and declaration specific data supporting upcoming audits, as requested. Adherence to all relevant regulatory requirements forms part of your role, and the demonstration of behaviours as set out in the Conduct Risk Policy, as they relate to your role, is core to Liberty's commitment to our Liberty Values, placing customers at the centre of our business and behaving with integrity. Liberty expects you to understand your responsibilities relating to all regulatory and internal requirements, and to proactively demonstrate compliance with these requirements and behaviours at all times. These requirements include the Senior Managers and Certification Regime Conduct Rules ,Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowing


Skills and Experience:Insurance experience preferable, within the Lloyd's Market desirable, but a suitable school leaver/graduate also considered. Good verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts Team player, with an appreciation of the need to ensure strong links are built and maintained with other business functions and areas An overall appreciation of how data systems operate, and a good working knowledge of Excel would be of benefit Ability to work independently yet have good time management skills in order to meet prescribed project deadlines. An analytical approach is required and the ability to reach conclusions further to reviewing and analysing data. A desire to progress and develop professionally within the Liberty structure, including professional qualifications (Cert CII) as appropriate.


About Liberty Specialty Markets (LSM)

Liberty Specialty Markets is part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets.

Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through:Offering a vibrant and inclusive environment and committing to their career development. Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee-led networks strengthen the diversity of our workforce and our inclusive environment. Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals. A supportive culture, which includes promoting a healthy work-life balance and working flexibly.


For more information, please follow the links below:

https://www.libertyspecialtymarkets.com/gb-en/careers/working-for-us

https://www.libertyspecialtymarkets.com/gb-en/careers/diversity-inclusion-wellbeing/diversity-and-inclusion