Job Description

What is the opportunity?

An exciting opportunity has arisen within our London HQ for a bright and enthusiastic person seeking to build a career in the insurance industry.

We are looking for a Broker Support Technician, with Binding Authority (DUA) experience to join the team. This role will report to the Head of Operations/COO.

This is an ideal role for a confident, personable, and hardworking individual to work in a great team whilst gaining valuable experience to progress within the organisation and the insurance industry.

The ideal candidate will thrive in a fast-paced environment, demonstrating exceptional attention to detail and the ability to manage multiple workstreams simultaneously. You will be expected to prioritise tasks effectively, maintain accuracy under pressure, and support several stakeholders with competing deadlines. A methodical yet flexible approach will be key to success in this role.

Why Elmore?

We are a small company with big ambitions.

Elmore Insurance Brokers Limited is a specialty general insurance intermediary with a focus on high-growth industries that need innovative insurance products to address emerging risks.

Our goal is to combine risk consulting, broking, and underwriting, utilising the latest technologies to create powerful and innovative end-to-end insurance and risk management solutions.

You will be joining Elmore at an exciting stage of our evolution, as we grow the business across the UK and Europe targeting clients ranging from SMEs through to large multi-national corporations, affinity partners and trade & industry associations.

Service is our defining quality, going above and beyond to deliver.

Key Responsibilities

This is a hybrid operational and governance-focused role requiring strict adherence to our Internal Procedures and Controls. You will work across client servicing, delegated authority operations, and most importantly processing/operations support for key elements of our business.

Broker Support Operations

Slip and Documentation production for open market business Policy and Contract Management - Processing renewals, amendments and cancellations efficiently Bordereaux Administration - Manage premium, claims, and risk bordereaux submission and validation as part of ongoing governance and reporting Account Reconciliation - perform regular reconciliations of broker accounts Maintaining accurate client records in the broking systems/compliance protocols Claims administration - as required. Internal coordination - Work closely with finance to handle payments, premium collection, and account reconciliations. Support audit and governance processes. Compliance and System Governance ensure documentation and processes align with FCA, Lloyd's, and internal standards. Maintain logs, retention schedules, audits, and use market systems (e.g., Atlas, PPL, Crystal etc.).

Binder Authority Support

Binder Setup & Administration Bordereaux Handling & Quality Control Stakeholder Liaison & Due Diligence Renewals & Performance Monitoring Compliance & Audit Support

Other Support

Credit Control - proactively monitor aged debt positions, liaise with clients and insurers to ensure prompt premium settlement, and escalate overdue items as necessary As required by the CEO & Founder and COO on various projects.
To be successful in this role, you will have/be:

A desire to build a career within the insurance industry, and be: Familiar with insurance systems (LIMOSS, Atlas, DCOM, ECF, PPL or equivalent) Confident when dealing with various stakeholders and clients, and have good communication skills including, written, verbal and face-to-face. Able to work independently and use initiative. Network extensively and be able to build sustainable working relationships. An Analytical mindset. Good decision-making skills. Able to work flexibly to achieve tight deadlines/targets. Professional and personable. Able to positively react to change and be resilient and calm under pressure.

Knowledge and Experience

A minimum of 12+ months of experience within a similar role or function A quick learner and comfortable working with multiple systems Strong planning and organisational skills Very strong numerical skills- you will also have a proven capability using Excel Spreadsheets. Accuracy and a high level of attention to detail, along with a tenacious attitude to see problems and queries to a close Strong customer service skills/ strong working relationships with the ability to challenge

Professional Qualifications

Industry recognised qualifications would be desirable

Career & Development with Elmore

At Elmore, we believe in growing careers, not just filling roles. As a Broker Support & Binding Authority Technician, you'll be exposed to multiple facets of the business--broking, underwriting support, compliance, claims, and client servicing--giving you a unique platform to progress across several pathways.

Depending on your interests and performance, future opportunities may include:

Senior Technical Specialist - leading complex delegated authority and broking projects Account Manager or Broker - managing your own portfolio of clients Team Leadership - mentoring junior team members and growing into a managerial role
We actively support professional development through:

Study support for CII qualifications (Cert CII, Dip CII) Mentoring and coaching from senior leadership Regular performance reviews and career planning sessions Opportunities to work on high-profile accounts and international projects
When you grow, we grow -- and we're committed to helping you shape a career that's as ambitious as you are.

What do we offer in return?

25 days holiday A career that you define - with our support. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community. Hybrid Working Environment Opportunity to gain experience and grow with a truly global organisation Fun, modern office environment in the City of London.

Diversity & Inclusion

At Elmore, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

How to apply?

Please submit your

CV and Cover Letter

introducing yourself to Elmore to: info@elmorebrokers.com

Any offer of employment and subsequent continuing employment is dependent upon the completion of relevant pre-employment background checks. All applicants are required to undergo employment screening probity checks prior to commencing.

Job Type: Full-time

Pay: 30,000.00-35,000.00 per year

Experience:

general insurance: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in London EC3M