Job Description

JOB DESCRIPTION

JOB TITLE:

Bistro Assistant

REPORTING TO:

Bistro and Events Manager and Bistro and Events Assistant Manager (or Deputy)

DIRECT REPORTS:

None

LOCATION:

Bistro and Events Spaces, Balhousie Castle, Perth (and other areas as required)

About The Black Watch Regimental Trust

The Black Watch Regimental Trust is a registered charity operating an award-winning visitor attraction,

The Black Watch Castle and Museum

, based on Hay Street, Perth, which comprises Balhousie Castle, The Black Watch Museum, Gift Shop and Bistro.

Our dedicated Team works toward delivering the three key objectives of our Mission, to: Provide Welfare / Promote Comradeship / Preserve Heritage.

More details on our Mission are available here: https://heyzine.com/flip-book/55454f85cb.html

We are looking for an enthusiastic and motivated individual to join our Food and Beverage team as Bistro Assistant.

PURPOSE OF JOB

- Help to deliver an excellent experience for all customers visiting the site

This role includes regular weekend work and occasional evening work.

MAIN DUTIES AND RESPONSIBILITIES

Bistro

Taking customers' orders, demonstrating a positive approach to requests and effective listening and communication Awareness of safety in all aspects of the job, including customer requests for dietary needs and allergens Pass on all customer feedback and special requests to a senior team member (Bistro and Events Manager, Bistro and Events Assistant Manager, Deputy), so that it can be effectively dealt with as promptly as possible, to the satisfaction of the customer and the Black Watch Castle & Museum Competent operation of the bistro order pads and till system (once training has been undertaken) Taking payment by various methods (cash, cards, contactless, etc.) once training has been undertaken, ensuring that all payments are taken with care and accuracy Assisting with food and drinks preparation in the front-of-house servery areas (soups, scones, cakes, coffees, etc.), ensuring hygiene, safety, quality and presentation standards are high Ensure that all equipment and areas are cleaned to a high standard and following the correct procedure Undertaking regular training (on-the-job, on-line courses and in-person training, meetings and demonstrations) Work in line with all food hygiene regulations within the Bistro environment in accordance with company procedures General house-keeping of the bistro and events areas (clearing, sanitising, polishing, sweeping, mopping, tidying, washing, helping with waste and recycling, etc.) Assist with setting-up for events Assist with re-stocking, facing-up, displays and inventory Assist with checking-in of deliveries if required Assist the Bistro, Events and Kitchen Team on a day-to-day basis, ensuring that high standards are achieved in all aspects of the role Work to maintain positive and effective working relationships with the Team Attend and contribute to team meetings and training sessions when required Work in line with the company Health & Safety Policy and Fire Evacuation Policy and report all concerns or queries to Line Manager/Assistant Managers

Corporate Events

Assist the Bistro and Events Manager in:

Work evening events in line with the rota

Other Duties

Any other reasonable duties as requested by Bistro and Events Manager, the Bistro and Events Assistant Manager or Deputy This is not an exhaustive list of responsibilities, and the post holder will be expected to undertake other duties within the remit of the job and appropriate to their level of seniority as requested by their line manager/supervisor.

PERSON SPECIFICATION:

Knowledge / Skills

Essential

Excellent customer service skills Excellent communication skills Willingness to learn about, and an interest in, our menus, ingredients and specials Understanding of, and ability to work to, strict hygiene and safety practices Keen to engage with customers in friendly and polite conversation and asking about their visit Numeracy to a level to accurately take payment for customer's orders and provision of accurate change

Desirable

Ability to upsell to customers

Experience / Qualifications / Training

Essential

Experience in a customer led environment Experience of working directly with the public and delivering excellent customer service

Desirable

Food Hygiene certificate, or willingness to work towards one Experience working in a food and beverage environment

Personal Qualities / Attitude

Friendly, approachable, polite and professional manner Excellent standard of personal appearance Self-motivated, flexible, enthusiastic and reliable Ability to work under own initiative and as part of a team Ability to take responsibility for own actions and performance

Work Related Circumstances

Must be willing to work flexible hours/days Must be willing to undertake relevant training and professional development Willing to learn about other departments within the company

Benefits:

Generous holiday allowance (including 4 shut-down days over the Christmas and New Year period) Workplace pension scheme Free staff lunch Free on-site staff car parking Share of gratuities Free Museum entry for family and friends Employee discounts (20% off eligible purchases in the Bistro and Gift Shop) Attendance at company events Use of ASVA card/s to visit other member attractions free of charge Staff development opportunities
Job Types: Part-time, Permanent

Pay: 12.60 per hour

Expected hours: 16 - 30 per week

Benefits:

Company events Company pension Discounted or free food Employee discount Free parking On-site parking
Work authorisation:

United Kingdom (required)
Work Location: In person